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spacedz's avatar
spacedz
New Rookie
21 days ago
Solved

Rivals not loading on Android

Issue started on evening of 22 Sep and 12 hours later still not possible to log in, the game sits on the loading screen.

Many others in the community are experiencing the same issue. It is not possible to raise a support case as the form is bugged with the platforms for Rivals.

  • This has now been resolved. Likely fixed by Google as part of their rollout of updated Google Play.

4 Replies

  • EA_Kent​ tagging you as you posted about the last major Rivals issue.

    It is not possible to raise a support case for Rivals anymore so I can't raise this through support channels. On the form the 'select a console' field is required but has no selectable values for Rivals.

    This Android issue seems to be affecting everyone who is not on iOS and it has never been down this long before.

  • Sharing a temporary workaround (credit to Byah):

    1. open game (it is stuck on loading screen)
    2. minimise or go back to home screen
    3. open game

     

    Most people probably won't find this by accident so I really hope we will see a proper solution.

  • This has now been resolved. Likely fixed by Google as part of their rollout of updated Google Play.

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