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RedFoxxie's avatar
RedFoxxie
Seasoned Ace
8 years ago

Re: Registering the Ultimate Collection

Hey there @346253742447

I'm pretty sure that majority of the registering servers shouldn't work at all anymore if you try to launch the original Register.exe files from the game folders as they're trying to register with Westwood which has been long defunct. What specific game are you trying to register ? I could install it myself then and check out what's up.

Trying this out myself with what I do got installed, if you launch Register.exe from Red Alert 2's folder for example, it redirects you to this site which seems to be the way the older games function online nowadays: http://xwis.net/

Or are you trying to Redeem a Product Code and it isn't working ? Are you trying to redeem it from the website or Origin ? I'd suggest logging in to Origin and redeeming the product from there to ensure something isn't blocking the connection on your browser. You can find the steps for the redeeming here: https://help.ea.com/en-us/help/origin/origin/redeem-your-serial-code-in-origin/

If you cannot redeem a code and it keeps telling you that it can't make connection to the server, it's rather clear that there's something between your computer and EA's server blocking the connectivity. I'd go through the Origin Connection Issues thread in that case to ensure nothing locally is blocking you: https://answers.ea.com/t5/Technical-Issues/Complete-Support-Origin-Connection-Issues/td-p/5019298

Make sure to at least check out your firewall, always run Origin as an administrator, and check for any background programs which could conflict with Origin's functionality.

3 Replies

  • 346253742447's avatar
    346253742447
    8 years ago

    Thanks for trying, but that didn't solve the problem. I want to use mods on: CnC generals, zero hour, CnC3 Tiberium Wars, Kanes Wrath, Red Alert 3 and Red Alert 3 Uprising. So, I intsall the Ultimate Collection Launcher and I run the game. It works for CnC Generals and Zero hour, but when I try the same with CnC3 Tiberium Wars, Kanes Wrath, Red Alert 3 and Red Alert 3 Uprising. A window from Ea pops up telling me that I need to register the games (I have already redeemed the product code and the games are allready installed). If I click on "Seriennummer eingeben" (enter the Serial number/CD key), I am told that my computer is offline.

  • 346253742447's avatar
    346253742447
    8 years ago

    And for the game to work again, I need to go to Origin, right click on it and click on repair.

  • RedFoxxie's avatar
    RedFoxxie
    Seasoned Ace
    8 years ago

    Hey there again @346253742447 , sorry that I misunderstood your problem at first.

    I have myself the digital version of the Ultimate Collection and it seems to be working fine as intended.

    Have you tried very simply downloading the newest version of Origin and opening up the firewall for example ? It almost certainly sounds like a connectivity issue as it tells that you're offline when you aren't.

    You can download the newest version of Origin from here: http://www.dm.origin.com/download

    Make sure to run the setup as an administrator by right-clicking it and choosing "Run as administrator" . Same goes for launching Origin later on. You can find more information about running programs as administrator from here: https://help.ea.com/en-us/help/pc/how-do-i-run-a-program-or-a-game-as-an-administrator/

    Then make sure to go through the guidance for connectivity issues as I am rather sure this is some kind of a connectivity problem between your client and EA's authentication servers: https://answers.ea.com/t5/Technical-Issues/Complete-Support-Origin-Connection-Issues/td-p/5019298

    If all else fails, please contact the support and perhaps they can help to activate the product manually from their end or at least make more sense to the situation: https://help.ea.com/en/contact-us/

    If you need help contacting the support, please use this link for guidance: https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

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