Tier 5 Bundle has Disappear

Hi @Blackhand_KO and sorry to hear that.

Did you fully restart the game already? If that doesn't fix the issue, can you provide me with your Persona ID (found in Settings -> About) and the date and time when you purchased the bundle, I can have a look. Thank you!

1.

Thank you for your answer.

My issue was solved after restart game!

I can buy more Tier 5 bundle! 🙂

2.

This is information of who can't purchase Tier 3 Bundle.

Persona ID : 1003643214851

Google Play Order ID of Tier 2 Bundle : GPA.3394-0994-3073-41941

Google Play Order Date of Tier 2 Bundle : 2018. 12. 27 8:38:44 AM KST

(in PST, 2018. 12. 26 03:38:44 PM)

(in UTC, 2018. 12. 26 11:38:44 PM)

Persona ID : 1003889407402

Google Play Order ID of Tier 2 Bundle : GPA.3336-0710-4900-56740

Google Play Order Date of Tier 2 Bundle : 2019. 1. 10 3:25:21 PM KST

(in PST, 2019. 1. 9 10:25:21 PM)

(in UTC, 2019. 1. 10 6:25:21 AM)

Yes, That's Right!

They equally said, There are no Tier 3 Bundle offer in promo tab after purchased Tier 2.

I'll tell this good news to them! I hope fix this issue soon.

Thank you for your help!

Hello, I inquired about unable to purchase Tier 3 bundle, 2 weeks ago.

https://answers.ea.com/t5/Technical-Issues/Tier-5-Bundle-has-Disappear/m-p/7404811#M1231

But there are no modification about this issue, even though there were some client updates.

They has sufferd from this issue more than 1 month. Releasement of Tier 6 and 7 bundle without fixing there problem make them hurt.

My pals wanna know : ①Is there any progress? ②When they can purchase Tier 3 and higer tier bundles?

Hey @Blackhand_KO  thanks for following up again! Sorry to hear your friends still haven't been able to see the other promo offers. Can I ask if they have tried reinstalling the game on their device? Please make sure they have their account linked in some way either to Email, Facebook, Google Play Games or iOS Game Center before reinstalling. They will be able to relink their account again.

Hello @EA_Grasshopper 

Few min ago, I ask re-install and check to my pals. They said there are still no T3 offer.

Below link is one of my pal's promo tab(Persona ID : 1003643214851)

There are no Tier X Bundle.

https://imgur.com/gallery/wroQean

Thank you @Blackhand_KO for following up and apologies this is still an issue. I'm going to pass this info along to the team but in the mean time, can I ask you to ask your friends to try one more thing and clear their cache for both Rivals and Google Play? That might trigger the offers to show again. Let me know if that works or not. Thanks!

Hello @EA_Grasshopper , I told your ask to my friends and they tried it. 

Unfortunately, There are NO Tier Bundle offer in promo tab after clearing cache of both Google Play Store and C&C Rivals.

One of my friend said, he is willing to provide his account to fix it. (unless there are too much interruption for his playing)

Hey @Blackhand_KO I've sent you a PM. 🙂