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jiffac's avatar
jiffac
3 years ago
Solved

Unable to redeem CD keys for Generals and Zero Hour in EA App

I've owned Gererals and Zero Hour CD version for years and wanted to play them again, unfortunately I don't have a CD drive in my new computer (or an external one), so tried the CD keys in the EA app...
  • Nyerguds's avatar
    Nyerguds
    3 years ago

    @jiffac @veredux @truckieted 

    C&C Generals and Zero Hour don't exist as separate products on the EA app; that's why their codes can't be redeemed. They only exist as part of C&C: The Ultimate Collection.

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @jiffac I would recommend trying the steps listed on our help page: How to redeem your product and promo codes

If redeeming directly through the EA App does not accept the code, then check the packaging the code came with in case there is a different URL you need to go to in order to redeem the game.

If there is no additional location to redeem the code or you get a message the code is expired, then you will need to use the CD the game came to try and run Generals and Zero Hour on your new device.

Cheers!

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