Forum Discussion

Anonymous

13 years ago

SolvedApproved

Bought the game, downloaded it, click play and... crash, crash, crash.

Pretty much what the title says. I click play, screen goes black for a few seconds, then acts like a program minimizes and I have a lovely "Deadspace 3 has stopped working" dialog. Was looking forwar...

Anonymous
13 years ago
Approved
Solved it, it was a game controller. Unplug/remove those devices, and any in Device manager, and see if that works. I had a vJoy driver for a VT Controller (for playing Hawken with) installed and that was the culprit.

Anonymous

13 years ago

Approved

Just loaded Dead Space 3 via PC DVD. Unfortunately, I can't even play the game. It consistently locks up as soon as I start the single player campaign; ending up with a black screen making the system unusable and forcing me to do a hard reset.

System details:
Microsoft Windows 7 Home Premium
6.1.7601 Service Pack 1 Build 7601
x64-based PC
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 2668 Mhz, 4 Core(s), 8 Logical Processor(s)

Graphics card: NVIDIA GeForce GTX 295

Graphics driver: 310.90

How do I go about getting EA engineering the details they need to diagnose what's going on here?

EA_Barry
Community Manager
13 years ago
Hi All,

I have merged several post into this thread as they all seem to relate to a conflict between the game and certain peripheral devices.

So, to find the device causing the issue please disconnect all peripherals, gamepads, joysticks, headsets, everything except mouse and keyboard. Start the game to confirm it works without any peripherals attached. Plug your devices in one by one, restarting the game after each device is connected until the device causing the issue is determined. From that point you can go about troubleshooting the reason for the conflict. The first place to start is to look for and update any device drivers that may be required. If no updated drivers are available then uninstalling and reinstalling could be effective in preventing this issue.

Thank you.

Barry.
- Anonymous
  13 years ago
  Approved
  I've tried everything including but not limited to:
  1. Run Origin Repair Install / Check For Updates
  2. Removing all peripherals
  3. Ensuring all drivers are current, including...
  4. Testing clean installs of NVIDIA drivers 257.21 GA thru 313.96 BETA
  5. Running various Windows diagnostic tools to see if anything would bare out (nothing did)
  Same results. Game continues to crash at the first cut scene at start up. I have over 20 FPS games installed on this rig (including Dead Space 1 and 2). Never had a problem until now. I'd hate to think I spent $60 for nothing.
  - Anonymous
    13 years ago
    Approved
    So is EA going to help us or not?