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Hey @SaltySchlonger To check can you try disabling any overlays like Steam, Origin, Discord and any others that may be running and check if this continues?
If so, can you try the following:
- Run the System File Checker tool then Check for Windows and GPU updates
- Check data/time are correct
- Try the Game in different Compatibility settings
Ran system file checker, tried different compatibility settings, windows and GPU are up to date. All with no success. No overlays running in background besides steam which I cant open the game without opening steam.
- EA_Illium3 years ago
EA Staff (Retired)
Hi @SaltySchlonger Thanks for going through these steps, to check do you have anything aside from your Mouse and Keyboard plug into your PC's USB ports? If so, can you try unplugging everythying else and seeing if the game will launch? If not, do you have any other accounts on the device to see if the same thing happens when using them?
- 3 years ago
EA support suggested I make another account with admin privileges tried that with same result. Nothing plugged in besides mouse and keyboard. Tried unplugging all usb still same result.
- EA_Illium3 years ago
EA Staff (Retired)
Hi @SaltySchlonger Thanks for the update, can you confirm that you are running through the Nvidia GPU versus the Intel chip?
1. Open the NVIDIA control panel.One way to do this is by right-clicking on an empty space on the desktop and selecting NVIDIA control panel.2. Navigate to 3D settings > Manage 3D settings.3. Open the Program settings tab and select your game from the dropdown menu.4. Select Preferred graphics processor for this program from the second dropdown menu. Your NVIDIA GPU should appear as "High-performance NVIDIA processor"5. Save your changes.
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