I have a Dead Space 2 BOX, version with the Plasma Cutter Toy and Extra EVO suit and weapon in game.All was working and i finished the game when i bought it. "WAS" working when there was no EA APP and now it is crap. Can't run my DS2 because i can install the game through app, but when i run the game it crashes, and shows a screen to buy the game.I found a solution on the EA forum's it is a problem of the key that was added to the game, EAAPP doesn't recognize the key and a new one needs to be generated. The support keeps validating my account, and then the do something/nothing and they say that it will now work for sure. And again I open the case and gues what?The support validates my account, and then gives me more of the solution befor, and say that it will now work for sure.And again I open the case and ....I can keep that up, and i know that new game is cheap but now i'am sure I should not give upAny solution for that crapp support?I know how to repair the game it's just the case of generating a new kay for a game i already paid for? But what to do with that support because it basicly does nothing...

Hi @Niedzwiedz85, Apologies to confirm what does the error message state?

@EA_Illium the error says that there was an error that makes the game impossible to run.I did reinstalation, update, repair and confirmed that all files are there. It's just the key/license problem. It does not recognize the old Game Key

Hey @78cc45d9800b1856 To confirm do you get that error message when you attempt to use the CD key?

No, the game is added to my account. Before EA app i finished the game.Now i'am able to install the game.I can Press play.Then i get error that the game cant run.I validate/reinstall and go back to Press play.What is funny in my first post i give a solution to the problem that is confirmed. But its beyond comprehension of the stuff.I did i thunk 9 cycles of EA support, each time heari g that naw it is solved. Still the game is not working.Ill repeat, dont know why my CD key from the boxed game is not workimg with the app. I already sent the log many tymes to the support staff that mentions timeout and all. Check the link from the post god damn it. The solution is memtioned there but perhaps current support is unable to ready or just doesnt want to.Best regards

The link, page 5 in the middle authorJuanRemorquezhttps://answers.ea.com/t5/Other-Dead-Space-Games/Old-Report-Dead-Space-2-won-t-launch-from-EA-App/td-p/12408032/page/5

Dead Space 2 old boxed game | EA Forums

13 Replies

EA_Illium
EA Staff (Retired)
2 years ago
Hi @78cc45d9800b1856, To confirm have you tried the steps mentioned in that thread, or removing your licence folder?
78cc45d9800b185
2 years ago
1. Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
ad. 1 YES I did it more than once, also each time a support was on chat
2. Clear EA App's Cache (Top Left Menu > Help > App Recovery)
ad. 2 YES also instaled it on 3 different computers
3. Connection and Advance Connection Guides
ad. 3 Nothing is blocked, have many other games and they work, don't give me this crap of solution
4. Check for other applications that may be limiting EA App or Game performance
ad. 4 YES, but there is non other app blocking
5. Run the System File Checker tool, then Check for Windows and GPU updates
ad. 5 YES, all is up to date
6. Restart your device in Clean Boot mode first then try again.
ad. 6 YES, done that already also recomended by support
God i'am tired of this, and for starters i have given you a solution, but you are here not to solve any problem but to create an ilusion of support.
The key from the box does not work well with the APP, in the log of that crap there is information about the key not being recognized
but no one listens, check the post there once was a guy in the support that was able to solve problems.
EA_Illium
EA Staff (Retired)
2 years ago
Hey Everyone,

Thanks so far for everyone that has tried the troubleshooting previously shared and for letting us know what your running into.

If you still are unable to activate Dead Space 2 or 3 on your PC please let us know the following:

Platform (Steam, EA app):

EA ID (PSN ID/Gamertag):

Are you getting an error message?

If possible, share a Screenshot or Clip...

EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!

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Dead Space 2 old boxed game

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