Dead Space 2 removed for no reason
Hi, I just wanted to know why Dead Space 2 was removed from my account. The message says it was for no reason. I got it in 2022 from Amazon Prime Gaming. Anybody else with such a problem?
Forum Discussion
Same for me
Game removed for a "reason not listed"
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey Everyone.
I wanted to confirm with everyone in this thread.
Are you still able to see Dead Space 2 in your EA app library and download it, or have you been unable to (or launch it if it was previously installed before the message) since this started?
If not, please let me know the following:
- Platform (or client):
- EA ID (PSN ID/Gamertag):
- Do you play via EA play, or did you purchase a copy of DS2?
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
Same for me
Game removed for a "reason not listed"
Though it seems to be in my library still.
- EA_Illium
Hey Everyone
If you are still seeing a message about Dead Space 2 being removed from your library while retaining access, please let us know the following information:
- Platform (or client):
- EA ID (PSN ID/Gamertag):
- Do you play via EA play, or did you purchase a copy of DS2?
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
Same issue here:
- Platform (or client): EA Play
- EA ID (PSN ID/Gamertag): thpmacedo
- Do you play via EA play, or did you purchase a copy of DS2? I had a copy of DS2 (Order #: 1051151637)
- If possible, share a Screenshot or Clip...: I'm remote, can share it later
- If on PC, please share a DxDiag file and an EA app Error ID Number:
You can find me at EA slack if needed (tmacedo)
@EA_Illium Hi, im having the same issue of the rest, but i can't see the game in my library, and if i look for it, it list with the option to buy it
here i send the info that u ask:
- Platform (or client): EA APP
- EA ID (PSN ID/Gamertag): LuciFeryoN
- Do you play via EA play, or did you purchase a copy of DS2? i purchase a copy of DS2
- i attached the screenshot and dxdiag
- Error ID number: 3938ce1b-6a77-4e32-997b-5668ca0d537d
Downlooading fine at my end still in my account even with the message I got that but it said some games were removed I thought was from when I signed up to XBOX game pass and has my accounts linked because you get EA Play as well and as soon as I left that I keep getting the message from time to time
Plays perfectly fine as well
i still cant download it, the only option that i have its to buy it again, pls help me EA_DanaB
