Dead Space 2 won't launch from EA App
Hi EA Support,
As per JuanRemorquez's Original Post made in March I have the same issue and have received no support from EA support after lodging several cases;
When I launch "Dead Space 2" in EA App on my Win10 PC, it raises the (frustratingly vague) error message "Your game failed to launch. An error on our end caused your launch to fail. Try again a little later."
First off - trying again "a little later" doesn't help. It has been several months now and the problem still persists.
I've already contacted the EA help live-chat, and they suggested disabling all non-Microsoft services from msconfig, as well as disabling all startup programs from the 'Startup' tab in Task Manager. After rebooting my PC (a "clean boot"), the issue was still not resolved.
Other things that I've tried include various combinations of running EA-App (and the many helper programs in the same directory) and Dead Space 2 itself in 'Administrator mode', but that didn't help. Also uninstalling and reinstalling the game didn't help, and neither did uninstalling and reinstalling EA App itself.
Running the EA-app or the game in "Compatibility mode" for various older Windows releases didn't solve anything either.
I also tried running the "App Recovery" program to clear the cache, but that didn't do any good either (both regularly and "as administrator"). Similarly, from within the EA-app, I tried to 'Repair' the game's files, but that also didn't help.
My other games launch just fine; it seems to be JUST Dead Space 2 that's giving me trouble.
Furthermore, I've taken in all Windows 10 updates, and my GPU (RTX 4090) drivers are up-to-date too.
I've also re-run the "vcredist" installers that come in the game's installation directory, but the error keeps occurring.
Next, I also downloaded the more recent versions of these vcredist installers from Microsoft directly followed by choosing the "2008" version). Unfortunately, that also doesn't solve the launching problem.
In other topics, I've seen people suggest to run "sfc /scannow" in an elevated command prompt to verify system health, but that doesn't find any system corruptions on my computer.
Lastly, in the Windows event log, I also can't spot any errors related to the EA-App or Dead Space 2.
Please -- the EA App reports that it's an issue on _your_ end. I also strongly believe that the problem is tied to the EA-App, and not to my computer. Can you please look into this from your end? I should point out that Dead Space 2 worked perfectly fine in the Origin App before it updated to the EA App earlier this year.
Finally, I'd just like to mention that the EA-App would come across as more professional by not being so vague in its error reporting. The current error message just mentions "an error on our end", but that doesn't really give your support team that much clarity to efficiently troubleshoot. The very long list of suggested fixes above is a clear indication of this, too; it kind of feels like we're blindly debugging because the root cause is not reported clearly.
Thanks in advance!
@jk2outcast Hey, with any changes like this, a Community Manager cannot assist as these issues are not handled over forums. We are not live support and therefore cannot make changes to accounts or games. This would have to be done over chat or through email so that they can verify ownership of the account.
You can contact our live support on our Help Site. To request a chat or open a case through email:
- Select the EA App
- Select one of the account issues like I cannot log in
- You may get a pop-up that says login and get faster help
- Select Continue without logging in
- This should give you the chat/email option
