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esentugi579's avatar
esentugi579
3 years ago
Solved

Dead Space (2023) antivirus program see .exe folder as trojan

I couldnt open game because my antivirus program see dead space.exe folder as trojan and it deletes dead spce.exe always. Why it seen like that?
dead space
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    3 years ago

    Hey @esentugi579,

    I can assure you that, if you have bought the game via us or another official reseller, the game is no trojan... 😉

    However, it is possible that your AV program has not updated its AV index yet and therefore doesn't 'know' the game yet.

    May I know which AV program you're using? And can you make a manual exception for the game to see if that fixes the issue?

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @esentugi579,

I can assure you that, if you have bought the game via us or another official reseller, the game is no trojan... 😉

However, it is possible that your AV program has not updated its AV index yet and therefore doesn't 'know' the game yet.

May I know which AV program you're using? And can you make a manual exception for the game to see if that fixes the issue?

esentugi579's avatar
esentugi579
3 years ago
@EA_Leeuw I use Kaspersky AV program, hope AV program can update for game later
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @esentugi579, gotcha. You should be able to manually check in Kaspersky if you can update its AV database index, but this should happen automatically as well. Alternatively, you can of course also make an exclusion for the game.
    • MikeSleigher's avatar
      MikeSleigher
      3 years ago

      Hello,

      Sorry for the French Kaspersky Premium 21.8.5.452.

      I got that when I want to start the game.

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        3 years ago
        Hey @MikeSleigher,

        Does it still happen to you when you make an exclusion for the game?

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