Dead Space 3 Door Sound Bug/Glitch?
I've just started playing the game and have landed on the ship where Ellie is supposidly trapped.
Every door where you must use kenesis on to open makes some constant aweful ticking sound comparab...
Forum Discussion
Here we go...I figured out how to PM ebastian, this was the response (asked where to find out and if they even knew), emphasis added:
Hi chrisearsahat!
I can understand why you guys are frustrated. To clarify, like in every official board, we can not always give answers until a certain point. This is mostly related to investigation processes etc.
To give you an answer, yes we "escalated" this issue to the studio. As soon as we have more information we will inform you. I would love to give you answers on everything but sadly that is not as easy as it sounds. Just as an example, it is the nature of community's (and that's not bad) that they want to get answers. But we need to be carefully with our comments, we might found a reason for the issue and are not sure about it. At the end it could be related to something totally different. Or we could comment something and everyone want to get an ETA for a fix, but we are carefully if we are not 100 % if this ETA will work out.
I keep an eye on this topic atm and wait for some valid news for you guys. Unfortunately, those info could need some time.
Last thing, you guys can surely ask for answers here from EA, but we just can't comment on everything aka must wait for the information from our investigation teams.
Cheers
Basti
I finished the game so in a way I don't give a **bleep** anymore honestly, played through the entire thing with the glitch. While i can understand some of the points ebastian makes, letting this thread go to 10 pages and weeks inbetween any answer at all, even a small 3 word post saying "We're on it" would have been nice, I think most people understand game development is a very complex process and sometimes it takes time, but again, you can do a better job at informing your customers who come on here with questions and problems, and at the very least you could let people know that things are being looked at or worked on without promising ANYTHING, that would atleast calm some people and making them feel informed, I feel you owe us as much atleast.
The fact that we were and still are officially ignored(if you dont count this PM and it's info) essentially pisses people off more than the glitch probably.
Yes I do think you are right.
Normally I am very careful about saying this about any field, but in this case I really do believe that I or any other gamer, even without prior expierence, could do customer service waaaay better. It really doesn't take much to give a much greater impression. Just write in the freaking forum once in a while; you don't have to answer all of the posts, i.e. ranting and trolling and such, just show us a little respect.
Here let me give you an example:
Hello Pharalax. I have sent a message with yours and other peoples description of the bug to the dev. team. I can't really give you an ETA since these things can be tricky to fix sometimes, but rest assured that they know about your troubles. I would like to ask people not to flood us with questions about the ETA either, since that would just slow our process down.
We will do our best to get you back in the game as soon as possible.
Best regards
customer service forum dude.
You see it doesn't have to be that hard or take that long to do.
A little personal and a little formal can go a very long way in goodwill. But this bull that they are pulling on the forum is just pushing people away because it really seems like you really don't care about your customers after they have bought your product.
Even if you hire 3 people to do this job, I really believe you could easily get that back because we simply do buy more games from companies we like and we don't go to get a refund as quickly.
But well. I am not even sure ANYONE from EA are even looking at these forums, so maybe I am just taking to a wall.
I thought I was the only one in the world that thought this way. I couldn't agree with you more. This isn't some anomally bug, some unknown. It's a very specific kinesis door sound bug/glitch.
I don't mean to seem childish but I can no longer support Visceral Games in the future. There's no support for this game. Not an update. Not a friendly message saying "they're working on it."
I'm a HUGE Dead Space fan. I just bought all the Dead Space books the other night. I have Dead Space collectibles and I've bought each of their games retail and digital, and for my friends. I feel like there is absolutely no gratitude for the loyal fans of the franchise.
There's the kind of Developer that goes out of their way to keep their fans and customers updated. They try to fix things, provide updates, even if they might break the game here and there with patches. At least they showed effort. DICE is a prime example of a decent-to-good developer. Sure, they might try to patch the game and end up breaking another element of the game but you bet they'll turn around and try to fix things, or at the least make an announcement or public message.
But with Visceral Games, nothing. We are mindless zombies to them. Just walk pass them folks. We're not even here.
/end rant
Chriswearsahat,
EA should replace their entire customer service team. Add me and the guy above my comment too. We would probably earn the gratitude of many Dead Space fans and do the game justice.
EA/Visceral Games, just give us one word. Just have the community manager walk into this thread and say something like "meep!" and leave. Hell, that would be better than the dead silent experience I'm having now.
