Dead Space 3 Door Sound Bug/Glitch?
I've just started playing the game and have landed on the ship where Ellie is supposidly trapped.
Every door where you must use kenesis on to open makes some constant aweful ticking sound comparab...
Forum Discussion
Yes I do think you are right.
Normally I am very careful about saying this about any field, but in this case I really do believe that I or any other gamer, even without prior expierence, could do customer service waaaay better. It really doesn't take much to give a much greater impression. Just write in the freaking forum once in a while; you don't have to answer all of the posts, i.e. ranting and trolling and such, just show us a little respect.
Here let me give you an example:
Hello Pharalax. I have sent a message with yours and other peoples description of the bug to the dev. team. I can't really give you an ETA since these things can be tricky to fix sometimes, but rest assured that they know about your troubles. I would like to ask people not to flood us with questions about the ETA either, since that would just slow our process down.
We will do our best to get you back in the game as soon as possible.
Best regards
customer service forum dude.
You see it doesn't have to be that hard or take that long to do.
A little personal and a little formal can go a very long way in goodwill. But this bull that they are pulling on the forum is just pushing people away because it really seems like you really don't care about your customers after they have bought your product.
Even if you hire 3 people to do this job, I really believe you could easily get that back because we simply do buy more games from companies we like and we don't go to get a refund as quickly.
But well. I am not even sure ANYONE from EA are even looking at these forums, so maybe I am just taking to a wall.
I thought I was the only one in the world that thought this way. I couldn't agree with you more. This isn't some anomally bug, some unknown. It's a very specific kinesis door sound bug/glitch.
I don't mean to seem childish but I can no longer support Visceral Games in the future. There's no support for this game. Not an update. Not a friendly message saying "they're working on it."
I'm a HUGE Dead Space fan. I just bought all the Dead Space books the other night. I have Dead Space collectibles and I've bought each of their games retail and digital, and for my friends. I feel like there is absolutely no gratitude for the loyal fans of the franchise.
There's the kind of Developer that goes out of their way to keep their fans and customers updated. They try to fix things, provide updates, even if they might break the game here and there with patches. At least they showed effort. DICE is a prime example of a decent-to-good developer. Sure, they might try to patch the game and end up breaking another element of the game but you bet they'll turn around and try to fix things, or at the least make an announcement or public message.
But with Visceral Games, nothing. We are mindless zombies to them. Just walk pass them folks. We're not even here.
/end rant
Chriswearsahat,
EA should replace their entire customer service team. Add me and the guy above my comment too. We would probably earn the gratitude of many Dead Space fans and do the game justice.
EA/Visceral Games, just give us one word. Just have the community manager walk into this thread and say something like "meep!" and leave. Hell, that would be better than the dead silent experience I'm having now.
It is frustrating to have to do a PM to get a timely response, but I put the blame a few levels higher even before the response...
I mentioned it before, but I think the lower CS team members probably don't have much say in what they do with their time, I put this squarely on management. If they did replace those workers with us, I think we'd either be stretched too thin and shackled by some non-gamer's priority list just like eabastian might be, or we'd be fired for breaking their procedures and flipping the bird to other responsibilities unrelated to the forum (I think the forum is probably just a side thing they tacked onto normal worker responsibilities, I'd doubt they're hired for this exclusively...even though they obviously need some dedicated work here).I'd bet they have a backlog and probably a strict reporting policy they have to work against that slows them down. I can see that particular guy (eabastian) checks in on all the games, and I've only seen one other guy on other game forums (I only glanced, wasn't really looking). I tend to imagine there just aren't enough of him to make for happy customers.
The only real way we're going to get that changed is by doing what y'all are saying, simply not buying games from companies that have their priorities this backwards. They'll figure it out soon enough, I only buy games based on word-of-mouth, and everyone I know my age is the same way, loyalty becomes important eventually. The drones who would love to have helped us (the developer with the bug fix sitting in the code repository, just waiting for a go-ahead from QA for using the release candidate server, the forum admin who has to document all public contact and patrol way too many groups/threads) will apply to those nicer companies when the moron-well dries up for EA. That or EA will learn/adapt and dedicate some proper resources to listening.
I did my part, I got a refund. No one can stand up to Amazon, and Amazon stands for the customer.
