Bought the game yesterday during the promotion, and still no show on the games list. Talked to someone with the live chat and the gave me a number to call: 0870 243 2435 and to tell them the problem. Been on hold for about 55 minutes now (with no signs of stopping).
As far as I can tell (from the limited investigation I've done) it looks like a key generation problem. Usually, when you buy a game online (Origin or elsewhere) for digital download, a key is generated which you use to activate the game. When you buy through Origin, it generates a key and activates the game all in one go. The problem is, no key was generated. However, purchasing is a different process, so that goes through fine. You buy the game, but no activation takes place. As far as the Origin client is concerned, you don't own that game. It will show up in your purchase history though.
Maybe a simple solve for this is to distribute keys for any effected customers, but that's just a stab in the dark. That probably won't happen.
On the live chat they told me, that the ordering process is not completed yet, but Origin tells me it is completed, the money is booked on my bank account and i also got the order confirmation without a key.
Then they tell you things on the live chat, that it always takes 3-5 days for processing an order, what is just not true... They dont seem to be intersted to solve the problem at all, as they got the money
