I would like to add my name to the growing list of upset customers. Bought this alongside dmc, dmc has appeared on my list but dead space 3 has not. Got the confirmation email and the order history shows the order has completed.
Some players are having this issue because Orders get cancelled due to any reason. Either contact support to confirm it or check your transaction history but it takes 5-10 business days to return it.
Contact support seems to be taking to long according to some users. I am waiting for more than 4 hours to have a chat with a EA advisor and I not fell like to spend money by calling them to have them sending me from person to person until the problem is solved. Since I paid with credit card it is more easy for me to just call my credit card company and cancel my transaction than spend more money on a call that according to some users as low chances of success.
@omegablue14k wrote:Some players are having this issue because Orders get cancelled due to any reason. Either contact support to confirm it or check your transaction history but it takes 5-10 business days to return it.
I too am having this issue. It's said the order is complete, I've recieved the DLC, but nothing else.
Waiting on Live Chat... after an hour and a half.
I had this issue solved by chatting to an advisor through the website.
In 1 chat session they could not resolve the issue and didn't appear to know how to solve it.
They then passed me onto Origin queue (whatever that is, I assume it is a higher tier of support).
Then this advisor actually helped, only a few mins. Asked for order number and billing address, logged into my account and added the game manually.
I re-logged in the client and it was there.
I also refered the person to this thread.
Advisor was called Himanshu I believe (I meant to save the chat log but forgot in the excitment of being able to play the game I had been waiting to play all day) so please be nice if you get through to this advisor as he was a great help and very quick to find a solution.
Hope you all have luck in solving the issue.
Adios amigos! im off to play some DS3!
Actually, I'm providing you recent update that's why some advisors were also didn't know it that time.
And @talastriel
If you cancel your order from bank, then your account will get mark with chargeback. Next time, now you will have to contact before placing order.
So best option I will use, TRY EMAIL. Provide your Order number and Last four digit.
