Okay, Step by Step.
To conatct Support with Email try to follow these steps:
Login into https://help.ea.com
NOW MOST IMPORTANT SELECT PRODUCT AS The Simpsons: Tapped Out
Platform: any because it is mobile game so only those option available.
Now, describe your issue in detail, provide real game name and platform there also (when describing issue), Order number and last four digit.
The chat support told me that there are no e-mail contacts or anything like this.
I dont know for how many its a problem when they cancel the payment with the creditcard, as i will never ever order again on Origin
Try those steps and it will surely give you option for Email. 😕mileywink:
Because I know what I'm saying. It will work. However, for your order, I will suggest you to visit this link:
Yes it works this way with the e-mail selection. And its good that at least here is someone who knows something. But the support is really awfull, there are people sitting who dont know anything and are just giving wrong information the whole time.
You're all welcome for the help by the way, no thanks needed 😉
DS3 is great so far.
A bit dissapointed it has taken some people so long to get this information.
Guess I was just lucky to have purchased it today when there was a fix available.
@facpalm wrote:You're all welcome for the help by the way, no thanks needed 😉
DS3 is great so far.
A bit dissapointed it has taken some people so long to get this information.
Guess I was just lucky to have purchased it today when there was a fix available.
You're still one of the lucky ones, I just tried Live chat again due to phone lines ending for the night here in the UK.
The conversation was brief and all I was told was that I should call them on monday... I don't get how this support is so inconsistent!
Probably because the support is just outsourced to an external company
