Okay, Step by Step.
To conatct Support with Email try to follow these steps:
Login into https://help.ea.com
NOW MOST IMPORTANT SELECT PRODUCT AS The Simpsons: Tapped Out
Platform: any because it is mobile game so only those option available.
Now, describe your issue in detail, provide real game name and platform there also (when describing issue), Order number and last four digit.
@omegablue14k wrote:Okay, Step by Step.
To conatct Support with Email try to follow these steps:
Login into https://help.ea.com
NOW MOST IMPORTANT SELECT PRODUCT AS The Simpsons: Tapped Out
Platform: any because it is mobile game so only those option available.
Now, describe your issue in detail, provide real game name and platform there also (when describing issue), Order number and last four digit.
Thanks a lot.
It is certainly a strange way to do it, but it is a way.
Fortunately, while I was building my case in that email I managed to get through the Live Chat.
If you manage to get through the Live Chat the first obstacle that you will find is the " your order hasn't got through yet".
Has I had bought Crysis 3 toghether with Dead Space 3 and Crysys 3 was downloaded and ready to play they quickly put me through another department that solved my situation (it woud be impssible to only have half of the order going through and the other still waiting).
If you guys manage to go into Live Chat my advice is try to prove that this is not a " your order hasn't got through yet", or try to press to move into another department.
Himanshu, the advisor that help me and others -as I found in previous posts- solve this situation and said that they are aware of this problem. He said that he would post a reference of my conversation with him. I've also asked for an email for us ,but he said that the servers were temporarily down so the only way to contact them would be by phone ( only available during the day) or by patiently wait for a live chat.
Good luck to all.
