I' have the same problem!! I'm from Germany, and the Support there give no answer to me. It sucks! :-(
Yeah, i know, what you mean... Just forget the german support, it's not worth trying to contact them. It's just my opinion, though. There's really no need to go spreading it around. 😉
The only things you can actually do: Contact another country's support, like UK. You will almost always reach an advisor online. Or you can call the US-Hotline via Skype, it's completely for free. Or you can count on the help of this forum. And the last option is to just rebuy it, which is the worst one, if you ask me. I've already tried the first three, but unfortunately I wasn't very successful. Maybe it will work out better for you!
Community AdminHeya everyone,
This is still being looked into and I hope I will be able to update you guys soon.
Cheers,
Nils
I already contacted the live chat of the uk and say to me that the preorder has been cancelled but i became an email of origin that says that i now can download dead space3 and another with the key for dead space 1 so i don`t understand whats going on there and i don´t want to buy the game a second time thats really depressing
I have already taken up contact with the American support, but they could'nt help also. I have never had any bad experiences with Origin/EA and now that...
