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Anonymous's avatar
Anonymous
12 years ago

Dead Space 3 released, but I still can't download!

Hello,

today Dead Space 3 was released in Germany and I should have been able to download and eventually play it since midnight. But now it's already 3 pm here and I still can't download. Instead, the picture of Dead Space 3 (right beside my other games) in Origin says, it wasn't released yet. But it was, so what am I supposed to do now?

Tried to contact the support online and via the hotline, but I wasn't able to get through, over these past 5 hours. It'd be awesome, if someone could help me out with that issue. I was really looking forward to play it, and now I can't...
Thanks in advance for your time and your efforts!

Best regards,

Creek

70 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    ist der neue key auch zur limited variante zugehörig??

  • Anonymous's avatar
    Anonymous
    12 years ago

    Hey Leute!

    Ich kann vollkommen verstehen, dafs ihr gerade auf heißen Kohlen sitzt und updates wollt, beziehungsweise eure Erfahrungen austauschen. Auch wenn gerade vor allem Deutsche von diesem speziellen Problem betroffen sind, können wir zu diesem Zeitpunkt nur die englische Sprache unterstützen.

    Wir arbeiten an unterschiedlich sprachigem Support für die Zukunft, aber ich möchte euch alle bitten eure Post nur auf Englisch zu verfassen. Dies ist jetzt kein erhobener Finger, mehr ein freundlicher Hinweis.

    Unsere Experten sitzen an diesem Fehler, ihr könnt euch gerne hier austauschen. Um unsere "Gaming Experts" mit Daten zu versorgen, wählt am besten den Weg über unsere Kontaktseite und dort die Option "Live-Chat".

    Ich lasse die bestehenden Posts hier in diesem Thread unberührt, bitte beachtet diese Regel bei zukünftigen Posts.

    At this beta-stage of our "Answer HQ", support is only offered in English. We want to expand our board; it is possible that we have multi-language in future. Before we can support our heroes in several languages, please write your post in English only.

     

    Cheers

    Basti

  • Anonymous's avatar
    Anonymous
    12 years ago

    At EA Support       I think the only problem some germans have is  that they haven`t get an serial key in the confirmation e-mail of origin when DS3 was realesed ,(and in Origin they have no serial key for DS3, too)       So it is understandable that we canot download and play DS3 ,when we didn`t get an serial key for the game by Origin                       

    I hope this well help you

  • Anonymous's avatar
    Anonymous
    12 years ago

    Hey EA     I  hope there will be an reparation for us when you have fixed the problem !!!

  • Anonymous's avatar
    Anonymous
    12 years ago

    Jea     the german live chat support could help me too     an i only had to wait vor 25 minutes    thats great    so contact the german live support    they will fix it

  • After waiting patiently for four days, in which there were two! official updates on the matter, I contacted US support.

    They were able to help me, really nice and helpful.

    After playing! the game for 2 hours, I log off to return on the next day, to an again grayed out Dead Space 3 icon and the massage "Not yet released".

    This is beyond an issue causing costumer discomfort, this is just plain ridiculous.

  • Anonymous's avatar
    Anonymous
    12 years ago
    How about the redeeming un-availability in the Suadi Arabian region? I have the game but can't redeem the code. It won't let me, I don't think the game is released in our psn store yet. Please take note of this issue.
  • Anonymous's avatar
    Anonymous
    12 years ago

    Well, I don't know how, but it's suddenly fixed, as it seems. Thank god, finally.

  • Anonymous's avatar
    Anonymous
    12 years ago

    30% off the price  and I can't DOWNLOAD it. NICE

  • Anonymous's avatar
    Anonymous
    12 years ago

    Bought DS3 50% off yesterday and everytime I try to download it Origin stops working (German Client). The Live Chat only tells me due to technical problems I should close the window and reload the page. What the heck? I checked for Online solutions and everything that came up were people with similar problems but hardly any real help, except for the live chat, which doesn´t work. Oh and maybe some guys who actually called the hotline and came through. Anyone knows if this is a reliable method of getting this game working? I don´t want to waste any more money on a problem that´s already cost me far to much nerves.

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