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ChanMan59595's avatar
ChanMan59595
3 years ago

Dead Space crashes every 15 minutes on Xbox Series X

I digitally bought Dead Space 2023 the night it came out and I’m still on chapter 2 because the game will freeze and crash to the Home Screen just about every 15 minutes causing me to have to replay ...
dead space
technical issues
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

@ChanMan59595 

Hey, see if the following help with this one. That typically indicates either bad save, update or data on the console.

  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USBs from the console then restart the Xbox and check
  • Check for updates
  • Try the steps in our Connection and Advance Connection Guides
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
  • Persistent Storage
  • Go to settings > Select Device & Connections > Then Blue-Ray
  • Select Persistent Storage > Clear Persistent Storage
  • Alternate Mac:
  • Go to settings > Select General  > Then Network settings
  • Go to advanced settings > Alternate Mac address > Select clear
  • Select restart
ChanMan59595's avatar
ChanMan59595
3 years ago

I have tried each and every one of these steps and there hasn’t been any changes. The game doesn’t stutter or lag. It runs very smooth. Without warning my Xbox power button will flash 3 times and the game closes.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @ChanMan59595 wrote:

    I have tried each and every one of these steps and there hasn’t been any changes. The game doesn’t stutter or lag. It runs very smooth. Without warning my Xbox power button will flash 3 times and the game closes.

    Sounds more like a bug in the save file. When you go in to load the game, do you have previous saves you can load up? 

    If you do, can you load a previous save before you got that far, save that game as a new save file, close the game down, and then reload the new save manually and see if you experience the same crash?

    • ChanMan59595's avatar
      ChanMan59595
      3 years ago

      I usually always click to save on a new file so yes I have a previous save. Normally I just start back where the game opens up on. I’ll try manually loading an old save to see what happens.

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        3 years ago
        @ChanMan59595 wrote:

        I usually always click to save on a new file so yes I have a previous save. Normally I just start back where the game opens up on. I’ll try manually loading an old save to see what happens.

        I've been playing these for so long, it is now a habit to save as a new one just so I can avoid issues with corrupted saves or lose progress. No one wants to start 20 hours back due to an issue.

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