Forum Discussion

2 years ago

Dead space remak installing went wrong on ps5 disk version..!!

I bought a new Deadspace game, a new disc version a few days ago, but unfortunately a problem always occurs when installing the game, as the installing process stops at 76%, and it always happens whe...

dead space

technical issues

ghaith96

2 years ago

@ghaith96 Unfortunately, the disc version available to us is the European version only.

EA_Shepard

Community Manager

2 years ago

I reached out on this one. If this in fact an issue with the game disc and not the hardware itself, the retailer would need to swap out the disc or refund it as per their policy.

If for some reason it was a hardware issue we would only know by troubleshooting this one.

Manage your downloadable content (DLC) on PlayStation
Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
Check for updates
Restore Licence
Entering Safe Mode and Rebuild your PS database.

Console steps are quite limited really, so we also want to get a static cloth to wipe down the disc of smudges and scratches and try again. It is something that the team was made aware of though.

ghaith96
2 years ago
The disc is new and clean and does not have any problems or scratches. I have tried all the previous methods and it did not work. I hope you will issue a new update that solves the problem. There are also many people who have had this problem and talked about it in Reddit. The process of installing the game reaches 76% and an error occurs..I hope a solution is found. In the fastest time.
- madpsycho826
  2 years ago
  I have just had the same problem 76% won’t install
  - Nerdy_Niqua
    2 years ago
    There seem to be no working solution to this problem. I have the same issue.