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HI @mattyboy42
We can try the following steps and check if this continues. To confirm do you use any mods, or have anything else running on the device?
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
I have no mods running, its just the game running from EA App. I have tried clearing cache and running the repair but they have not fixed the issues. I also forgot to mention that my saved games sometimes just load into a black screen and I have to shut down the game and restart to fix it (which only works half of the time).
Attached is DxDiag text file.
- EA_Illium2 years ago
EA Staff (Retired)
- 2 years ago
I have tried saving to 4 different save slots, none of which fix the issue. These saved games slots fail to load correctly have the time and i am just left with a black screen.
- EA_Illium2 years ago
EA Staff (Retired)
Hi @mattyboy42 Apologies for confirming, if you try to make a new save at this point it fails to load to a black screen and you've tried 4 times?
I want to check I understand that correctly. If so, I would recommend removing saves we can then try.
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