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Dear Ea,.
All the info below is pulled directly from your DxDiag, along with the steps to take. It looks like you're experiencing multiple error reports related to the WinSetupDiag02
event and one related to MicrosoftEdgeUpdate.exe
. Here's a brief overview of each:
1. MicrosoftEdgeUpdate.exe Crash:
2. WinSetupDiag02 Errors:
1. For MicrosoftEdgeUpdate.exe:
2. For WinSetupDiag02:
Here is where I would start:
- Run the System File Checker tool
- Check for Windows Updates
- Check for GPU updates
- Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
- Windows troubleshooting tools
- Guide for Troubleshooting Graphics issues
- Install/Repair your VC++ files for the game (Microsoft VC++ Link)
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
Optional Registry clean-up
- install CCleaner (it's free) from here
- Run Registry cleaner
- Click review selected issues
- Do you want to back up? No
- Click Fix all selected issues
- 11 months ago
Dear Ea,
Thank you for answering ,
I did everything nothing new the problem still .
This is a global problem they put article in Intel website for this problem check it :
https://www.intel.com/content/www/us/en/support/articles/000097015/graphics.html
I think the problem from your server or files of the website dead space remake game .
As you are a manager call the steam or you manager to check the game files .
I wish to call the administration to fix the problem plz do that to help us .
Regards,
- 10 months ago
Dear Ea,
You haven't answered me plz I need answer.
The problem still what will I do to resolve the red glow ?
My device is : mini Refurbished ONEXPLAYER MINI - Intel® i7-1195G7 16 + 1tb
What is the best to install for my devise [steam os or steam programm ] ?
Which is better to play the steam games ( STEAM OS or STEAM PROGRAMM ) ?
And what is the difference between steam os and steam programming?
REGARDS ,
- 10 months ago
Dear Ea,
You haven't answered me plz I need answer.
The problem still what will I do to resolve the red glow ?
My device is : mini Refurbished ONEXPLAYER MINI - Intel® i7-1195G7 16 + 1tb
What is the best to install for my devise [steam os or steam programm ] ?
Which is better to play the steam games ( STEAM OS or STEAM PROGRAMM ) ?
And what is the difference between steam os and steam programming?
REGARDS , - 10 months ago
Dear Ea,
Thank you for answering ,
I did everything nothing new the problem still .
This is a global problem they put article in Intel website for this problem check it :
https://www.intel.com/content/www/us/en/support/articles/000097015/graphics.html
I think the problem from your server or files of the website dead space remake game .
As you are a manager call the steam or you manager to check the game files .
I wish to call the administration to fix the problem plz do that to help us .
Regards ,
- 10 months ago
Dear Ea ,
Plz help me and Don,t ignore my massage I,m waiting you .
- 9 months ago
Did you get a solution? Because I bought the game
this month and it's unplayable because of the red glow all over the screen. I really want to play it.
- 9 months ago
I have the same problem.
My PC is 12th Gen Intel(R) Core(TM) i5-1245U 2.50 GHz
RAM installed 16 GB 64-bit operating system, x64 processor- EA_Shepard9 months ago
Community Manager
@38d295be46dc3cbe Can you attach a DxDiag?
Can you also attach screenshots showing the red glow where you see as well in areas where it is not happening?
- 9 months ago
Unfortunately I can't take screenshots, because I've already uninstalled the game, waiting for someone to post a solution.
But in this post there are images of the same problem.
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