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butterbean9's avatar
butterbean9
2 years ago

Deadspace crashes on Xbox

I have an Xbox series x, and when playing deadspace remastered it will crash every few minutes. I rarely get more than half an hour of gameplay between crashes. It's still playable, but highly annoyi...
dead space
technical issues
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

HI @butterbean9 

To check are you playing on the console's internal storage or an external storage?

If you are on the console's internal storage can we try the following?

  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 
butterbean9's avatar
butterbean9
2 years ago
@EA_Illium wrote:

HI @butterbean9 

To check are you playing on the console's internal storage or an external storage?

If you are on the console's internal storage can we try the following?

  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 

It's internal storage, and we went through and tried all of this and it's still happening.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @butterbean9 

    Thanks for trying those steps, to check do you have any other games saved in the Quick Resume tab? If not, are you possibly on an insider build of Xbox OS? 

    • butterbean9's avatar
      butterbean9
      2 years ago

      No other games in quick resume, an no, not an insider build of the OS

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        2 years ago

        Hi @butterbean9 

        Thanks for the update, to have you tried playing on a new save to see if this continues?

        If so, would it be possible to test on another account (or guest account)?

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