Downloadable Contents, Connection Issue
Hi, I have an issue with Dead Psace 3 when trying to click on "Downloadable Contents" it appear with a message stating "cannot retrieve information from origin. Please check connection and try again...
Forum Discussion
Hi masternueng!
Okay let's check if that is a Origin issue.
At first, download and install the latest version of Origin at www.origin.com/download (and make sure you have your Origin account ready as well)
If that doesn’t helped, close the origin client and go directly to you origin folder C:\Program Files\Origin Games. Run the origin.exe in this folder with a rightclick -> run as administrator.
This worked out in the most cases, if not, try to deactivate your firewall/antivirus software and/or check the online ports of your connection:
TCP: 80, 443, 9988, 20000-20100, 22990, 17502, 42127
UDP: 3659, 14000-14016, 22990-23006, 25200-25300
For specific instructions on how to open your ports, please visit http://www.portforward.com/ or contact your router manufacturer.
Please let us now, if this problem after this workaround still exist.
Cheers
Basti
I'm having the same problem as the gentleman above. Tried aforementioned solutions but to no avail.
Hey Basti,
I followed your instruction on downloading and installing the latest version of Origin, including uninstalling it and trying to run on administrator. I turned off my antivirus and firewall, but still cannot connect. I however cannot check on the TCP UDP as I do not know how. I am using OPENnet, which is linked to my optical network terminal. The website do not have anything on either names.
Please help.
Hi eabastian,
I followed your suggestions to the letter but the problem still persists in the PC version of the game running on Windows 7 64-bit.
Same issue here. I have opened all ports mentioned, disabled Windows Firewall as well as my anti-virus app, Origin run in Admin mode.
And still, Cannot Recieve Information message appears.
