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HobGoblinGobble's avatar
HobGoblinGobble
3 years ago
Solved

Downloading Dead Space Ea Play Pro PC

I have this problem. I have Ea Play Pro on PC and I try to download Dead Space, but when I download I always receive "There's a problem with your download. Give us a few minutes, then try again". I tried again both with my ssd and harddrive which both have sufficient space but I always get the same error. How do I fix this? 

dead space
technical issues

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @HobGoblinGobbler First ensure you install and play Dead Space on an SSD, as this is required for the game to run as intended. 

    For the install issue can we try the following and check if this continues?

  • L1ttl3Krak3n's avatar
    L1ttl3Krak3n
    Seasoned Novice
    3 years ago

    I had a similar issue and documented it.

    https://answers.ea.com/t5/Bug-Reports-Technical-Issues/quot-There-s-a-problem-with-your-download-quot-My-account-can-t/m-p/12795674/highlight/true#M32472



    Bug    :

    I was unable to download Battlefield 1 on my EA account due to a persistent "There's a problem with your download" error. I have an EA Play membership and it includes Battlefield 1. The issue was not present when another account is logged into the EA App. This issue occurs with any computer I logged into with my account.

    Solution:

    1. Fully cancel EA Play membership subscription and either:

      • Wait until your remaining membership expires

        Or

      • Remove EA Play membership access before paid through date (An EA Help representative action is the only way I know how)

        Note: Optimally one would receive a refund for the month they would be cancelling, but it may prove difficult.
    1. Confirm the absence of an EA Play membership by clearing cache and/or logging out then logging back into the EA App.

      Note: If removing EA Play access before paid through date, wait until you have confirmed its absence before disconnecting with the EA Help representative 

    2. Purchase EA Play membership subscription and restart EA App.

      Note: At the time of this post the first month of a new EA Play membership subscription is $0.99.

    3. Download game and play as normal.

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