EA says I don't own DS2 when I do.

Back in 2013 I bought DS2 Collectors Edition. EA Library shows that I own the Standard Edition, no matter how often I input the Collectors Edition key. Worse, whenever I try to install it from the EA app, it tells me that I don't own the game. Yet, it is in my Library. It tells me to go Game Hub and get it from there as I removed it from my Library a few years ago. Nothing I do convinces the app that I own the game, even though it appears in my Library and says Standard Edition owned. HELP!