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TheSKL4B's avatar
3 years ago

Error with installation of Restributable C++package

Hello,

I'm facing a problem with the installation of Dead Space (remake) on Win10Pro x64 (22H2, Build:19045.2965) computer. The installations fails at the end with the errormessage: "Error: Restributable package with visual c++  could not be installed  (3221225477)". I've tried several thins also by using hints of this forum:

  • deinstallation EA-Client / Purging Client-Cache / Running as Admin - results in same error
  • deinstalled all visual RestributableC++ Win packages and re-install via "C:\Program Files\EA Games\Dead Space (2023)\__Installer\vc\vc2015" folder - seperate install of the vc_redist.x64/x86 works but the installation of the game afterwards run into the same error
  • removing install-files from "..Dead Space (2023)\__Installer\vc\vc2015" folder and replaced them with downloded version from the official Microsoft-website
  • etc.

Within the event.log I found the following error:Pfad der fehlerhaften Anwendung: C:\Program Files\EA Games\Dead Space (2023)\__Installer\vc\vc2015\redist\vc_redist.x86.exe, Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll - I run a scan on my PC (sfc /scannow, Dism /Online /Cleanup-Image /ScanHealth) but no problem was found. The error message only appears with the installation of the game - no other problems on my win-machine are know or reported with the ntdll.dll

Any clues, how I can overcome this problem?

Thanks Steffen

(cm edit - moved thread for visibility)

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