Forum Discussion

JacoEEE's avatar
JacoEEE
3 years ago
Solved

Game won't launch at all, ea app, ea Play Pro

Hello I bought EA Play Pro mainly to play the new Dead Space. Exactly this game does not start however. I've also tried other games e.g. Crysis Remaster which is running and another EA Play Pro gam...
dead space
technical issues
  • JacoEEE's avatar
    JacoEEE
    3 years ago

    I found the Solution myself.

    In a different language Answer HQ, someone had exactly the same problem back in February.
    He solved it by installing the game on C:
    That was the only partition I hadn't tried it on, because I don't want anything on it apart from the operating system
    and it would be too small for most games.
    Also, it's a SATA 600 SSD as opposed to my PCIE 4 M2 SSD that I install my games on.

    So I just copied the game data to C: at first.
    No success.

    Then I completely deleted the game and re-downloaded it to C:
    And lo and behold! It works!
    I've never come across that in 23 years of PC gaming.
    There is something very strange going on here with the ea app, the game or
    the DRM, which is always annoying for honest buyers, that I have never come across with any game or application.

    It's a pity that these errors are apparently not documented across languages.
    The problem is now described again in English. Maybe it will help someone in the future...

JacoEEE's avatar
JacoEEE
3 years ago

@EA_Shepard 
Thanks for your answer.
Unfortunately, disabling UAC didn't help.

Activating Clean Boot, as described in the linked article, initially caused the ea app to no longer start with the error message that the background process was not running.
So I re-enabled the ea background process.
The ea app starts again, but the game still doesn't run in cleanboot.

It just still doesn't work and I've spent almost three days of my rare free time on it 😕
I would be grateful for any other ideas.

JacoEEE's avatar
JacoEEE
3 years ago

I found the Solution myself.

In a different language Answer HQ, someone had exactly the same problem back in February.
He solved it by installing the game on C:
That was the only partition I hadn't tried it on, because I don't want anything on it apart from the operating system
and it would be too small for most games.
Also, it's a SATA 600 SSD as opposed to my PCIE 4 M2 SSD that I install my games on.

So I just copied the game data to C: at first.
No success.

Then I completely deleted the game and re-downloaded it to C:
And lo and behold! It works!
I've never come across that in 23 years of PC gaming.
There is something very strange going on here with the ea app, the game or
the DRM, which is always annoying for honest buyers, that I have never come across with any game or application.

It's a pity that these errors are apparently not documented across languages.
The problem is now described again in English. Maybe it will help someone in the future...

  • akru8's avatar
    akru8
    2 years ago
    @JacoEEE Hey bro! Ty for the solution . Its now run like charm . But what kind of joke is this ? Game only start from C:
    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago
      @akru8 A lot of games and software don't like SSD drives for some reason. It has been looked at with game companies as well as CPU and GPU companies as well.

About Dead Space Franchise Discussion

Scavenge the violent wilderness, build devastating weapons, and take down the terror on the Dead Space Games forum.5,307 PostsLatest Activity: 7 days ago