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EzioMaverick's avatar
EzioMaverick
3 years ago

Main Menu, RIG Menu Stutter, Freezes and Crashes. Alttab crashes.

Constant Main menu, RIG menu stuttter and freezes, Crashes upon ALT+TAB, Changing Fullscreen to Borderless. The game runs fine, but opening the main menu drop fps down to 4.  There are areas wh...
dead space
technical issues
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hello @EzioMaverick  can we try the following steps and check if this continues?

  • Make sure the game is installed on an internal SSD (versus HDD or external SSD connected via USB)
  • Run the System File Checker tool then Check for Windows and GPU updates  
  • EA App's Cache (Top Left Menu > Help > App Recovery) 
  • Repair Games (Go to My Collection > Select the tile Dots > Repair)
  • Check for other applications that may be limiting EA App or Game performance
  • Rolling back your GPU drivers to a previous version then test
  • Put your device in a Clean Boot then launch the game

Thanks!

EzioMaverick's avatar
EzioMaverick
3 years ago

Hi, 

I have already done everything you suggested before making the post. None of it seems to help at all. 

The game was already on ssd, rolledback the drivers, nothing seems to help.

Alt+tab is a guaranteed crash,

The frame drops are possibly due to how the game handles streaming, because it's just a door, but opening it tanks the framerate, i am talking about the door near the very first shop, next to the tram station. 

Main menu stutters are bad, applying any setting has a 50% chance of a crash. 

Picked up rifle, went to inventory, clicked on it : crash.

Changed resolution : crash.

Changed borderless to fullscreen : crash 

Even after you quit game, the game remains an active process, until you go into task manager and end the process. 

Multiple users are facing these same issues. 

Please forward it to the concerned team, thank you. 

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