Forum Discussion

chrisaverage's avatar
chrisaverage
3 years ago
Solved

Press&hold button to open map stops working

The default scheme for controllers on PC is: Press "menu" button - opens inventory Press & hold "menu" button - opens map screen After playing for some time the press & hold stops working correctl...
dead space
technical issues
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @chrisaverage I don't have any updates to share past the most recent update. 

    If this is still continuing to happen we can try running through steps to see if the game is corrupt. 

    • Check for other applications that may be limiting EA App or Game performance
    • EA App's Cache (Top Left Menu > Help > App Recovery) 
    • Repair/Verify your game based on which client you are launching from
      • EA App - Repair (My Collection > Tile Dots > Repair)
      • EGS - Repair (Library > Tile dots > Manage > Verify)
      • Steam - Verify in your library
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago
@chrisaverage If you try M&K does it work when the controller stops working?
  • chrisaverage's avatar
    chrisaverage
    3 years ago
    @EA_Illium Yes, the default keyboard I for inventory and M for Map keep working correctly after the issue occurs.

    While checking this I also discovered that using keyboard to open the inventory or map is what triggers the issue. After using keyboard for any of those functions the press&hold on the controller stops working correctly and always triggers the inventory (short press).

    I don't usually use keyboard at all when I play, so I think there might be other ways to trigger this, but this is 100% reproducible every time:
    - load or start new game
    - check that press&hold on controller opens map (yes)
    - press M or I on keyboard to open map or inventory, exit it
    - check that press&hold on controller opens map (no, it opens inventory now)

    I also checked if other keys trigger this as well, but from what I can tell only the map/inventory keys on the keyboard cause the problem.
  • chrisaverage's avatar
    chrisaverage
    3 years ago

    Any news on this?

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago

      Hi @chrisaverage I don't have any updates to share past the most recent update. 

      If this is still continuing to happen we can try running through steps to see if the game is corrupt. 

      • Check for other applications that may be limiting EA App or Game performance
      • EA App's Cache (Top Left Menu > Help > App Recovery) 
      • Repair/Verify your game based on which client you are launching from
        • EA App - Repair (My Collection > Tile Dots > Repair)
        • EGS - Repair (Library > Tile dots > Manage > Verify)
        • Steam - Verify in your library
      • chrisaverage's avatar
        chrisaverage
        3 years ago
        @EA_Illium I don't know why on Earth would you mark this as a solution. NO, verifying files in steam does not fix an evident bug in input system of the game. I gave you a 100% reproducible steps to recreate the issue. An accepted solution would be "The issue was reproduced on our side and forwarded to developers. A fix is lined up for the next patch release". This copy/paste response is NOT a solution.

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