Community Manager@Orain1988, thanks for the feedback. 🙂 I will make sure to pass it on.
The official compatible supported OS's/hardware are mentioned on the System Requirements page of the game.
Maybe this post can help you out?
Holy crap, that worked! It does appear to be a core issue. I have a 12700k I went into bios and disabled the 4 e-cores, with just the 8 p-cores the game runs fine. Then it really isn't a windows 11 problem. So perhaps a warning front and center on store pages about the cpu core limitation would be what's needed.
It would be cool if this issue could be patched but at least it's somethings users can work around so long as they are informed. Thank you for being helpful and pointing me in the right direction.
I just checked the system requirements page you sent me and it only lists minimum requirements and there is no warning about an over spec cpu causing the game to fail.
Thanks again. Cheers.
Community Manager
@Orain1988 wrote:
I just checked the system requirements page you sent me and it only lists minimum requirements and there is no warning about an over spec cpu causing the game to fail.
Thanks again. Cheers.
@Orain1988, well, the specific supported CPUs are mentioned. And those aren't as modern as the ones from now. 🙂 So that workaround wasn't necessary back in the day.
But either way, I am glad to hear that it's working again! But just for the record; that you made it work now because of this workaround, doesn't mean that it will keep working in the future... It will always be an old game, that is now running on modern-day hardware/software via a workaround.
Right, it's just that for anyone who happens to have a modern cpu with 10 cores or less the game will run on windows 11 (this is very much the case, I just tested further, it runs fine with 8 p-cores and 2 e-cores). Meanwhile other people with more than 10 cores will perhaps wrongly blame windows 11 because the actual problem isn't made apparent, so they have no idea it can be worked around.
On the game page, it lists supported OS's and lists some CPUs it was designed to work with but after years of playing we know it works with almost everything and even the listed cpu section stipulates "these cpus or better". I'm just suggesting the system requirements column gets and update that articulates these discovered limitations so people just buying the game now or playing with EA play for the first time aren't confused or annoyed by it failing to launch. And with Dead Space Remake around the corner, this topic is likely to come up more often as the series garners more mainstream attention again.
This is how it's listed on the page.
OS: Windows XP (SP2), Windows Vista, or Windows 7
CPU: 2.8 GHz processor or equivalent (any Pentium 4 2.8 GHz or better, AMD Athlon64 3000+ or better, any Athlon64 X2 or Core Duo processor)
You might add a category like "known compatibility issues: game will not launch on systems using CPUs with more than 10 cores"
It would save people a lot of hassle and searching to put that up front. I've had my new PC for almost a year it was bugging me this whole time I couldn't get the game to launch until just now. If the game were labeled this way on the storefront it would have saved me a lot of headaches and wasted time.
Anyway, I think I've said all I can on the topic. I hope the people in charge of this stuff consider this suggestion. I really do appreciate you taking the time to discuss it and saying you will forward my feedback. Thanks.
