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Pippiwho's avatar
Pippiwho
Seasoned Rookie
2 years ago
Solved

[Steam] 'Invalid' CD Key for Dead Space 2

November 2023 - When I try to redeem the CD Key code from The Dead Space 2 game, that I recently purchased on Steam, EA says it is 'invalid'... and the EA Customer Experience team have suggested that...
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @Pippiwho If the game was purchased on Steam, its only available on Steam. The only way that code would work on the EA app is if was purchased from a retailer to use on a different platform. Content through Steam is only used on Steam unless specified when purchased.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@Pippiwho Are you trying to redeem the code on the EA app or on Steam? 

  • Pippiwho's avatar
    Pippiwho
    Seasoned Rookie
    2 years ago

    Hi,

    I am trying to redeem the code on the EA App - the Code came from the Steam purchase...

    Any ideas how to fix this?

    Thanks!

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @Pippiwho If the game was purchased on Steam, its only available on Steam. The only way that code would work on the EA app is if was purchased from a retailer to use on a different platform. Content through Steam is only used on Steam unless specified when purchased.

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