Forum Discussion

Anonymous's avatar
Anonymous
13 years ago

Unable to access 'Downloadable Content' in Dead Space 3 Limited Edition

My computer is connected to the Internet and every time I try clicking on 'Downloadable Content' in the main menu, it would always say "Cannot retrieve information from Origin. Please check your conn...
Kuroha6667's avatar
Kuroha6667
13 years ago

Hi there

You will need to contact EA Support for assistance with this issue, they can check your account can acess the DLC

https://help.ea.com/contact-us

Hope this helps

Kuro

Anonymous's avatar
Anonymous
13 years ago

Contacted EA Help; Live chatted with their advisor. They couldn't solve the problem. Instead, they told me to open ports and said they have posted this as a bug on my behalf.

  • Rekalty's avatar
    Rekalty
    13 years ago

    I have the exact same issue... which ports did they tell you to open? It's odd, because it's allowed through firewall and I have no intrusive apps running that could limit the access...

    • Anonymous's avatar
      Anonymous
      13 years ago

      TCP ports:

      • 80
      • 443
      • 9960-9969
      • 1024-1124
      • 18000
      • 18120
      • 18060
      • 27900
      • 28910
      • 29900

      UDP ports:

      • 1024-1124
      • 18000
      • 29900

      This still does not solve the problem. 

      • Rekalty's avatar
        Rekalty
        13 years ago

        Oh, are those all? Why the heck does it need that many ports opened? oh well...

        I found a similar list on a different thread, though opening those also did nothing what so ever.

        I guess it's their way of telling us not to buy the DLC, eh?

About Dead Space Franchise Discussion

Scavenge the violent wilderness, build devastating weapons, and take down the terror on the Dead Space Games forum.5,331 PostsLatest Activity: 11 hours ago