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Umber-Penumbra's avatar
Umber-Penumbra
Rising Newcomer
31 days ago

Authentication Errors on Game Launch

I'm trying to launch Dragon Age: Inquisition, a game I've owned since 2016, but every time I try it pops up with a window requiring me to authenticate it.

It doesn't recognize my login email/password, which I know to be correct as I use the same pass manager to log in to my EA account elsewhere. It does recognize my user ID, however none of the buttons are interact-able. So even if I still had my authentication code, there' s nowhere to enter it.

I played the game with no issues last night, but windows ran updates overnight.

So far I have:

  • Uninstalled/reinstalled
  • Changed my password just in case
  • Cleared the EA app cache
  • Performed a clean boot which forced the EA app to update
  • Updated the Epic games launcher
  • Tried launching the game from both apps
  • And I have an empty licenses folder with hidden files checked on.

 

Would appreciate any assistance with this. Not sure where to go from here.

Attached is a screenshot of the popup

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