Forum Discussion

Anonymous

13 years ago

Solved

Cant download and install DLC. "Download Failed".

I just bought DLC for DA: O, and i can't install it. When entering the DLC menu the DLC fails (Doesn't go past 0%) and i can't install it. Really wish to play it and not have wasted my money. Any sol...

BD_CrushBug
13 years ago
Greetings:
We have resolved the configuration issue with the Dragon Age Origins DLC download servers. In-game downloading should be working again, depending on DNS propagation. I was able to re-download all my DLC this morning.
Derek French
BioWare
Anonymous
13 years ago
Hi guys,

We really want to help you, but in order to do that we DO need as much details as possible so I'm closing this thread to make sure that everybody has all the information they need before contacting us.

First, here is a list of solutions that were previously shared on the BSN regarding issues with installing or downloading the DLCs:

DLC troubleshooting FAQs

http://social.bioware.com/forum/1/topic/58/index/81613

http://social.bioware.com/forum/1/topic/58/index/759141

+ Our own sticky

http://answers.ea.com/t5/Dragon-Age-Origins/SOLUTIONS-UNAUTHORIZED-DLC-or-MISSING-DLC/td-p/470466

Specific to "Download failed" error message:

http://social.bioware.com/forum/1/topic/58/index/8900912

http://social.bioware.com/forum/1/topic/58/index/6177817

http://social.bioware.com/forum/1/topic/58/index/5093523

http://social.bioware.com/forum/1/topic/58/index/380395

http://social.bioware.com/forum/1/topic/58/index/174398

http://social.bioware.com/forum/1/topic/58/index/127289

If the issue persists after trying the solutions provided there, please see my earlier statement and create a new thread with as much details as possible.

Ideally the information we need is:

When you bought the game (before of after Origin)

Where you bought the game (Steam, Origin, Amazon, Gamefly, etc...)

What version of the patch is installed

What version of the game you have (Digital, hard copy, what edition)

What exactly is happening (Is the DLC showing under installed, but not triggering in-game? Is the download starting at all, etc...)

If the DLC appears to be installed but is not triggering, what is happening? Is the location specific to the DLC not appearing on the map or can you see it but the cutscene doesn't start when you travel there?

Thanks for your understanding.

Anonymous

13 years ago

07-01-2013

Hi guys,

We have merged all the questions we have received about the "Download failed" issue into this one thread. We are currently investigating the issue and we will keep you informed as soon as we have more details.

Thank you.

~~NOTE: We are marking this reply as solution in order to increase its visibility, thank you for your understanding.~~

Edit 07-02-2013

Please see the update below.

Anonymous
13 years ago
@eaeve wrote:
Hi guys,
We have merged all the questions we have received about the "Download failed" issue into this one thread. We are currently investigating the issue and we will keep you informed as soon as we have more details.

Thank you.

NOTE: We are marking this reply as solution in order to increase its visibility, thank you for your understanding.
Thanks for info. I hope you will get it solved soon.
- Anonymous
  13 years ago
  Same issue for me.
  
  Cannot download DLC's for DA: O. (deluxe edition, all DLCs). They all show as download failed. Only downloadable content I can get is Awakening.
  Running Windows 8 Pro and have tried compatability mode etc, re-enabled updater service, checked cd-key was installed etc...... no dice.
  
  What I noticed is that it might be related to them seeing an incorrect game version as the "required game version" number on each DLC is listed in red as if something is wrong - even the ones requiring 1.0 (I have 1.0.5 installed).
  For exampel - Witchcraft has a red 1.04 in required game version where Stone Prisoner has a red 1.0.
  
  Does definately seem like an issue with the patching service or server.