Forum Discussion

Anonymous

13 years ago

Solved

Cant download and install DLC. "Download Failed".

I just bought DLC for DA: O, and i can't install it. When entering the DLC menu the DLC fails (Doesn't go past 0%) and i can't install it. Really wish to play it and not have wasted my money. Any sol...

BD_CrushBug
13 years ago
Greetings:
We have resolved the configuration issue with the Dragon Age Origins DLC download servers. In-game downloading should be working again, depending on DNS propagation. I was able to re-download all my DLC this morning.
Derek French
BioWare
Anonymous
13 years ago
Hi guys,

We really want to help you, but in order to do that we DO need as much details as possible so I'm closing this thread to make sure that everybody has all the information they need before contacting us.

First, here is a list of solutions that were previously shared on the BSN regarding issues with installing or downloading the DLCs:

DLC troubleshooting FAQs

http://social.bioware.com/forum/1/topic/58/index/81613

http://social.bioware.com/forum/1/topic/58/index/759141

+ Our own sticky

http://answers.ea.com/t5/Dragon-Age-Origins/SOLUTIONS-UNAUTHORIZED-DLC-or-MISSING-DLC/td-p/470466

Specific to "Download failed" error message:

http://social.bioware.com/forum/1/topic/58/index/8900912

http://social.bioware.com/forum/1/topic/58/index/6177817

http://social.bioware.com/forum/1/topic/58/index/5093523

http://social.bioware.com/forum/1/topic/58/index/380395

http://social.bioware.com/forum/1/topic/58/index/174398

http://social.bioware.com/forum/1/topic/58/index/127289

If the issue persists after trying the solutions provided there, please see my earlier statement and create a new thread with as much details as possible.

Ideally the information we need is:

When you bought the game (before of after Origin)

Where you bought the game (Steam, Origin, Amazon, Gamefly, etc...)

What version of the patch is installed

What version of the game you have (Digital, hard copy, what edition)

What exactly is happening (Is the DLC showing under installed, but not triggering in-game? Is the download starting at all, etc...)

If the DLC appears to be installed but is not triggering, what is happening? Is the location specific to the DLC not appearing on the map or can you see it but the cutscene doesn't start when you travel there?

Thanks for your understanding.

Anonymous

13 years ago

@Duke-Kami wrote:

the quest for finding Sulcher’s pass does not trigger and thus i cant play the DLC.

Just to be sure, what do you mean by the quest for finding Sulcher's pass does not trigger?

Do you mean the location for Sulcher's pass doesn't appear at all on the map or that the cutscene with Felix is not triggered when traveling to that location?

Either way, this issue doesn't seem to be related to the original download and installation issue anymore. This sound more like a CD key issue.

Anonymous

13 years ago

I'd like to state that while this may be a CD Key issue it's definitely not one with the CD Key missing. I would like to re-cap my own issue because I'm afraid it's being ignored by both a game advisor I've spoken with and the community support here.

I purchased in 2009 - and still have active on my Bioware/Origin/EA account - the Pre-Ordered through EA Collectors Edition of Dragon Age: Origins. Between the there and than and the now, I've also purchased all the extra content for the game, and digitally purchased the Dragon Age: Awakening expansion via Origin. All of this shows up as registered content in my account. Recently my CD is becoming more and more beat to the point where it installs 45% of the time, meaning it almost always fails on a first go. So I decidd to go digital. There was a post on the bioware tech support forums (now closed and effectively defunct I suppose) that claimed I could register my game with the CD Key as digital content if I was missing or had lost the CD. Awesome, but it didn't work, without a real known reason for. Fine, I shrugged and purchased the Dragon Age Origins Digital Deluxe Edition via Origin as well. So I've got the DA:O main game twice, one an original cd, the other via Origin, each with it's own product key, the original being the one that is tied most tightly to my account. If I needed to un-register that key, no one filled me in on it and there's no real warning of what un-registering would do. Soooo, I have taken the steps to install after download from Origin, Install Awakening, update via patch, configure for my system and confirm the CD Key of the Digital version is in place for both Main game & expansion. I play, enter the intro screen and log into my online bioware/origin account. And all that beautiful DLC which is registered to my account doesn't get past 0%. I have attempted the DA updater solutions. There is no mention of the content being unauthorized, simply "Download Failed".

Feeling pretty grumpy about this. If there is a kind of DRM issue or something, where I cannot save the achievements & such, fine let me know, but I really should be able to switch out the one main game for the other while still keeping my purchased content. If someone tells me that I not only have to have a totally new account but also purchase all the DLC again INCLUDING the expansion as that's tied to my current account, I am going to freaking flip.

This is being posted on July 3rd at 9:45 so let me end the post better than I feel in regards this particular issue: I'm going to wish everybody a Happy 4th (for the USA'ers anyway 😉 ), and I'll check back in later. Fallout 3's got a Fat Man waiiting that just screams Patriotic Destruction :catlol: