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Anonymous's avatar
Anonymous
11 years ago

Cant enter my account

I Bought the game a few months ago on my laptop, but wasnt able to run it properly. i made a new email account especielly for the game, but since it didnt run good i kinda quit after a few days.

a few days ago i bought a new pc, but i forgot the mail i had used.now i cant play the game.

the thing is , i used the live chat advisor, but something's bugged with it , i mean, i enter a chat , write down the problem and no one is answering me. i tried like 4 times in 3 days and still no response. 

i cant call them either because i dont live in the states nor europe.

what other option do i have? how do i have an official EA advisor contect me? 

1 Reply

  • If you initiated live chat but didn't get a reply, you should still have a support ticket number. Go to the support site and look at your cases. Then send a tweet to http://twitter.com/askeasupport with a bief description and your case number, and they'll escalate the issue. They may then send you an e-mail.

    You can also just try live chat again in a different browser, just in case it was an issue on the browser's end. You may also want to try changing your region to talk to American support.

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