What system are you playing on?
If you are on a PC try to repair the game.
(Origin: Game Library > Right-click the game cover > Repair)
(EA app: My Collection > Click on the three dots on the game cover > Repair)
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)
I'm on pc through the EA app. I tried to repair it as you suggested but unfortunately it didn't solve the issue I still can't get out of the cutscene to progress the game.
Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window.
Here it is
