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ri_paige_voice's avatar
ri_paige_voice
New Rookie
30 days ago

DAI: Unable to Connect to EA Servers to Activate...

I have been dealing with this disaster for a week now.

I just got a new gaming laptop and installed the EA app to play my games on it. Dragon Age: Inquisition will NOT load. When I let the process sit for 5-10 minutes, this window pops up:

My only option is to exit. As you can see, there is no log-in option here. There never is.

If I don't wait for this to pop up, I have to force-quit the DAI process (which does load), then end the ActivationUI process (which is the crux of the issue) in order to even close the EA App.

I've been searching all over the internet (these forums, general searches, YouTube), and I have tried every single "fix" that I found. None of them have worked.

I've uninstalled, reinstalled, cleared cache, deleted folders and licenses, I've copied and pasted .dll files from one folder to another, I've forced specific DNS, I've prayed to the Cheese Wheel gods, and NOTHING IS WORKING. (And I do not have any Razer products, so that isn't it.)

I've played this game for over a thousand hours between my gaming PC, and XBox, and this issue has never come up before.

What's most discouraging is that I've seen this issue pop up many, many times with no solutions, even since the year the game was released! What is going on here? Why is there no fix for this?

I am so beyond frustrated.

Has anyone been able to figure this out or bypass the ActivationUI altogether???

5 Replies

  • holger1405's avatar
    holger1405
    Hero+
    12 days ago

    ri_paige_voice​ toorimay​ 

    If deleting the "License" folder alone does not help, EA support need to fix permissions in your account.  
    So: Delete the license folder and test. If it doesn't work contact EA support. 

  • ri_paige_voice's avatar
    ri_paige_voice
    New Rookie
    13 days ago

    For me, this was a problem EA support had to fix on their end. It was a mix-up with licenses in their system. I hopped onto Help Chat, and while it took over an hour, they were able to fix it. I'm able to play now!

  • holger1405's avatar
    holger1405
    Hero+
    14 days ago

    toorimay​ 

    • Close EA app and Steam completely. (not just minimized in the tray.)
    •  Press Windows key + R to open the Run dialog box..
    •  Enter or copy and paste: "%ProgramData%\Electronic Arts\EA Services" (Without the quotes) > hit ENTER.
    • Delete the "License" folder.
    • Test.
  • toorimay's avatar
    toorimay
    Rising Newcomer
    15 days ago

    Hey! Were you able to find a fix for this? I'm having a similar issue, but for me the login option is there it's just that once i login the popup disappears and then comes back again like i never logged in in the first place. Have also tried everything :(

  • UPDATE (Not a good one)

    I tried going into offline mode to see if the ActivationUI wouldn't stop me from loading the game, and I got a whole new error. WTF?? I've owned this game since release day. I actually don't know how it's coming up as the GOTY edition...