My game has crashed to desktop twice. All drivers and details are up-to-date and in place. Using Direct X 11 on a Windows 7 64-bit system. With each crash, the error message from Direct X says the following, verbatim. Hope this helps with patching/bug fixing efforts:Direct X function"GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The application's device failed due to badly formed commands sent by the application. This is a design-time issue that should be investigated and fixed.")GPU: "AMD Radeon HD 5800 Series", Driver 14.9 (14.301.1001-140951a -176154C)

Hi everyoneI believed that I have fixed this problem since I have played the game for 2 days without any crash.I have tried to many ways to solves this problem at the first place, it took me a bit of time to completely fixed it. I have tried every suggestions such as: update driver to the lasted version, update directx, install visual C++, under locking video card, lower the graphic... at some points I thought I have fixed it but I can only play the game for 30 min - 1 hour then the game crash again during the gameplay or the cutscenes. Finally, thanks to "The Maker" 😕mileyvery-happy: I have successfully fixed this directx error.Here is how I have done. (some of the steps may not be necessary, but I still recommand you to do all of them, it never hurt to try and it can be done very quickly).1) I went to C:\Users\Your-Username\Documents\BioWare\Dragon Age Inquisition\Save and delete ProfileOptions_profile. (Don't worry, you will not loose any of your saves, This will set your game graphic low any reset any of your game setting to default such as :keyboard control, subtitles in game... you can switch these option back on later).2) I went to C:\Program Files (x86)\Origin Games\Dragon Age Inquisition\__Installer\directx\redist or to the location that you have installed the game, then open DXSETUP and install directx (If you press install and it say that your computer has already install it or anything similar to that, then you should be fine).3) I download and installed Visual C++ Redistributable for Visual Studio 2012 Update 4 ,Then reset your computer. (If you have already installed, uninstall it then reinstall again, Note that uninstall any Visual C++ Redistributable for Visual Studio 2012 versions then only install 1 that fit your computer x64 or x84.)Link download: http://www.microsoft.com/en-au/download/details.aspx?id=306794) I disable Origin in Game, you can find this under Origin / Application setting / Origin In Game (this may not be necessary, but it will help to reduce the game lag).5) lauch your game then go to game option / display then switch to Windowed Fullscreen, also go to graphic to double check and make sure that Abient Occlusion has turn off. Then quit the game (because your setting will applied the next time your start the game).=> Lauch your game and Enjoy! 😕mileyvery-happy: ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Notes 1: some of the thing I have not confirm that whether you can play your on any high graphic setting, I haven't try this since I'm not confidence that my computer is that strong to afford it anyway, I playing at low setting, the game run very smooth no lag or crash, the graphic is very good as well. If you computer are good then do all the steps first, play the game for 2-3 hours or even longer maybe, see whether the problem has fixed for your. Then try to go on what ever graphic as you like, I'm sure the game will look even better. But remember to play on Windowed Fullscreen and turn off the Abient Occlusion in graphic setting. 😕mileytongue:Notes 2: as I mention that my computer is old, it is not strong enough to afford high graphic game, so if I can fix this problem, you can as well!Here are my computer details:OS Name Microsoft Windows 8.1Graphic card: AMD Radeon HD 7500M/7600M SeriesGraphic memory size: 1024 MB 😕mileysad:Processor Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)RAM: 8G

The last several versions of DICE's Frostbite engine seem particularly sensitive to minor instabilities in GPUs, and even mild overheating. Overclocked GPUs, even factory overclocks, often must be downclocked, or you'll have to reduce the number of pixels with a lowered screen resolution. With this game, whatever they have done with the Frostbite engine seems far worse, as was the case with Crysis 3 -- even ordinary n60, n70 cards seem to be running into it among nVIDIA products. Geforce GPUs seem most affected, I think.

Since switching to Windowed Fullscreen mode I haven't had the crash, it's looking hopeful that this could be the fix for it.

I turned my game to Fullscreen Windowed (borderless) when I when I read this at around 1pm it is now 12:15 at night the following evening, not a single crash since I changed the setting.This is with an old Radeon HD 5870.

My Solution!I have 2 GeForce GTX 650 Ti Boost cards in Sli configuration; using drivers version 344.75. I was suffering from this crash/error on multible occasions (cutscenes and the war room.) The game was unplayable.I searched for solutions and tried many of them (reloading drivers, reinstalling VC, turning off Ambient Occlusion, lowering my GPU Mhz, etc...) None fixed my error, although some resulted in having the error less often, but only somewhat playable if I skipped through cutscenes as quickly as possible, but still unable to use the war room (since you can't skip.) *After doing the following, I have had over 3 days of uninterupted gameplay through many long cutscenes and uses of the war room.*Using Nvidia's Geforce Experience as a guide, I set my graphic settings to the recomended optimal settings. They are as follows:Ambient Occlusion SSAODisplay Mode Full-screenEffects Quality LowGraphics Quality CustomMesh Quality HighMultisample Anti-Aliasing OffPost-process Anti-Aliasing HighPost-process Quality MediumResolution 1920x1080Resolution Scale 100Shadow Quality MediumTerrain Quality MediumTessellation Quality OffTexture Quality LowVegetation Quality MediumWater Quality HighNow, the graphics are noticeably worse than they were when I had the settings at High/Ultra, but not bad. I have not tried to increase any of the above to see if I can improve graphics and not get the error (why mess with a good thing.) All I can say is I LOVE THIS GAME and have been enjoying it without incident since I used those settings. Moreover, this worked for me and my setup (with factory overclock included!) I hope that if you are using the 650 Ti Boost this will work for you, or if you are using a different card, you can install Geforce Experience and try the recommended optimal settings to get the game to work for you.*Note: I did have to manually make the changes, the program could not make the changes for me.Good Luck and Happy Gaming!!P.S. Has anybody else found themself singing "The Inquisition" from Mel Brook's History of the World Part I while playing this game??

Direct X Error Crashes Dragon Age Inquisition To Desktop (Details)

269 Replies

Anonymous
12 years ago
I'm also having this issue.
Am also using Windows 7 64-bit but with a Geforce GTX 760.
Seems to happen in dialogue and on the Inquisition map - not super regularly but it's happened every couple of hours so far.
Anonymous
12 years ago
The last several versions of DICE's Frostbite engine seem particularly sensitive to minor instabilities in GPUs, and even mild overheating. Overclocked GPUs, even factory overclocks, often must be downclocked, or you'll have to reduce the number of pixels with a lowered screen resolution.

With this game, whatever they have done with the Frostbite engine seems far worse, as was the case with Crysis 3 -- even ordinary n60, n70 cards seem to be running into it among nVIDIA products.

Geforce GPUs seem most affected, I think.
Anonymous
12 years ago
I got the same thing again a little while ago (replaying the introduction to the map room.)
It only seems to occur during cut scenes / dialogue / map screen. Haven't had it happen while I'm running about in the world as of yet.

Screenshotted the dialogue incase that is helpful.
Directx Crash 1
Directx Crash 2
Appreciate your insight into this Gorath, definately seems to be an issue with the Frostbite engine, I'm hoping there's a solution to it that might work from Battlefield 4 or something.
UPDATE. I can confirm the below doesn't fix this:
I've tried to following (pulled from a similar issue with BF4), at the moment I haven't confirmed if this fixes anything but will let everyone know if this pans out.
1. Install Microsoft Visual C++ Redistributable Package AND DirectX Redistributable.

DirectX
Go to Main DA:I Folder then __Installer\directx\redist and run DXSETUP.exe as Administrator.

Microsoft Visual C++
Go to Main DA:I Folder then __Installer\vc\vc2012Update3\redist and run vcredist_x64 OR/AND vcredist_x86 as Administrator.
Anonymous
12 years ago
Ok, following on from this I'm going to try the following workarounds and update them if I can confirm they don't work.
Seems like I can reliably recreate the crash on the map room introduction (haven't been able to get past it without it crashing the game yet.)
1. Run the game in borderless or windowed mode. (changes crash to blank white screen)
2. Underclock graphics card. (no effect.)
3. Complete reinstall of graphics drivers (untested)
4. Enable VSYNC (doesn't fix)
Source: https://www.youtube.com/watch?v=8DJ9jpVINgg
Anonymous
12 years ago
Since switching to Windowed Fullscreen mode I haven't had the crash, it's looking hopeful that this could be the fix for it.
Anonymous
12 years ago
@Nikells wrote:
Since switching to Windowed Fullscreen mode I haven't had the crash, it's looking hopeful that this could be the fix for it.
Difference for me when change to windowed fullscreen, is the computer does a hard lock up, and need to turn off power to get it up and running again. In normal fullscreen it keep throw out DX errors and crash to desktop.
The game run fine until the starter area was over and went to the map. Did people actually test this game beyond the first 30 mins? geeze.
Anonymous
12 years ago
@ruffio74 wrote:
Difference for me when change to windowed fullscreen, is the computer does a hard lock up, and need to turn off power to get it up and running again. In normal fullscreen it keep throw out DX errors and crash to desktop.
The game run fine until the starter area was over and went to the map. Did people actually test this game beyond the first 30 mins? geeze.
It doesn't even get to the menu screen in windowed fullscreen?
Shoguth
12 years ago
NVIDIA 770 I have had to reboot my PC every time this happens. Nothing is overclocked. Factory system stock settings.
Anonymous
12 years ago
@Shoguth wrote:

NVIDIA 770 I have had to reboot my PC every time this happens. Nothing is overclocked. Factory system stock settings.

Try to downclock it somewhat anyway, why not?
Anonymous
12 years ago
Having the same issue with 760 graphics card. Tried low graphics setting and still getting the error in cut scenes.