My game has crashed to desktop twice. All drivers and details are up-to-date and in place. Using Direct X 11 on a Windows 7 64-bit system. With each crash, the error message from Direct X says the following, verbatim. Hope this helps with patching/bug fixing efforts:Direct X function"GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The application's device failed due to badly formed commands sent by the application. This is a design-time issue that should be investigated and fixed.")GPU: "AMD Radeon HD 5800 Series", Driver 14.9 (14.301.1001-140951a -176154C)

Hi everyoneI believed that I have fixed this problem since I have played the game for 2 days without any crash.I have tried to many ways to solves this problem at the first place, it took me a bit of time to completely fixed it. I have tried every suggestions such as: update driver to the lasted version, update directx, install visual C++, under locking video card, lower the graphic... at some points I thought I have fixed it but I can only play the game for 30 min - 1 hour then the game crash again during the gameplay or the cutscenes. Finally, thanks to "The Maker" 😕mileyvery-happy: I have successfully fixed this directx error.Here is how I have done. (some of the steps may not be necessary, but I still recommand you to do all of them, it never hurt to try and it can be done very quickly).1) I went to C:\Users\Your-Username\Documents\BioWare\Dragon Age Inquisition\Save and delete ProfileOptions_profile. (Don't worry, you will not loose any of your saves, This will set your game graphic low any reset any of your game setting to default such as :keyboard control, subtitles in game... you can switch these option back on later).2) I went to C:\Program Files (x86)\Origin Games\Dragon Age Inquisition\__Installer\directx\redist or to the location that you have installed the game, then open DXSETUP and install directx (If you press install and it say that your computer has already install it or anything similar to that, then you should be fine).3) I download and installed Visual C++ Redistributable for Visual Studio 2012 Update 4 ,Then reset your computer. (If you have already installed, uninstall it then reinstall again, Note that uninstall any Visual C++ Redistributable for Visual Studio 2012 versions then only install 1 that fit your computer x64 or x84.)Link download: http://www.microsoft.com/en-au/download/details.aspx?id=306794) I disable Origin in Game, you can find this under Origin / Application setting / Origin In Game (this may not be necessary, but it will help to reduce the game lag).5) lauch your game then go to game option / display then switch to Windowed Fullscreen, also go to graphic to double check and make sure that Abient Occlusion has turn off. Then quit the game (because your setting will applied the next time your start the game).=> Lauch your game and Enjoy! 😕mileyvery-happy: ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Notes 1: some of the thing I have not confirm that whether you can play your on any high graphic setting, I haven't try this since I'm not confidence that my computer is that strong to afford it anyway, I playing at low setting, the game run very smooth no lag or crash, the graphic is very good as well. If you computer are good then do all the steps first, play the game for 2-3 hours or even longer maybe, see whether the problem has fixed for your. Then try to go on what ever graphic as you like, I'm sure the game will look even better. But remember to play on Windowed Fullscreen and turn off the Abient Occlusion in graphic setting. 😕mileytongue:Notes 2: as I mention that my computer is old, it is not strong enough to afford high graphic game, so if I can fix this problem, you can as well!Here are my computer details:OS Name Microsoft Windows 8.1Graphic card: AMD Radeon HD 7500M/7600M SeriesGraphic memory size: 1024 MB 😕mileysad:Processor Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)RAM: 8G

The last several versions of DICE's Frostbite engine seem particularly sensitive to minor instabilities in GPUs, and even mild overheating. Overclocked GPUs, even factory overclocks, often must be downclocked, or you'll have to reduce the number of pixels with a lowered screen resolution. With this game, whatever they have done with the Frostbite engine seems far worse, as was the case with Crysis 3 -- even ordinary n60, n70 cards seem to be running into it among nVIDIA products. Geforce GPUs seem most affected, I think.

Since switching to Windowed Fullscreen mode I haven't had the crash, it's looking hopeful that this could be the fix for it.

I turned my game to Fullscreen Windowed (borderless) when I when I read this at around 1pm it is now 12:15 at night the following evening, not a single crash since I changed the setting.This is with an old Radeon HD 5870.

My Solution!I have 2 GeForce GTX 650 Ti Boost cards in Sli configuration; using drivers version 344.75. I was suffering from this crash/error on multible occasions (cutscenes and the war room.) The game was unplayable.I searched for solutions and tried many of them (reloading drivers, reinstalling VC, turning off Ambient Occlusion, lowering my GPU Mhz, etc...) None fixed my error, although some resulted in having the error less often, but only somewhat playable if I skipped through cutscenes as quickly as possible, but still unable to use the war room (since you can't skip.) *After doing the following, I have had over 3 days of uninterupted gameplay through many long cutscenes and uses of the war room.*Using Nvidia's Geforce Experience as a guide, I set my graphic settings to the recomended optimal settings. They are as follows:Ambient Occlusion SSAODisplay Mode Full-screenEffects Quality LowGraphics Quality CustomMesh Quality HighMultisample Anti-Aliasing OffPost-process Anti-Aliasing HighPost-process Quality MediumResolution 1920x1080Resolution Scale 100Shadow Quality MediumTerrain Quality MediumTessellation Quality OffTexture Quality LowVegetation Quality MediumWater Quality HighNow, the graphics are noticeably worse than they were when I had the settings at High/Ultra, but not bad. I have not tried to increase any of the above to see if I can improve graphics and not get the error (why mess with a good thing.) All I can say is I LOVE THIS GAME and have been enjoying it without incident since I used those settings. Moreover, this worked for me and my setup (with factory overclock included!) I hope that if you are using the 650 Ti Boost this will work for you, or if you are using a different card, you can install Geforce Experience and try the recommended optimal settings to get the game to work for you.*Note: I did have to manually make the changes, the program could not make the changes for me.Good Luck and Happy Gaming!!P.S. Has anybody else found themself singing "The Inquisition" from Mel Brook's History of the World Part I while playing this game??

Direct X Error Crashes Dragon Age Inquisition To Desktop (Details)

269 Replies

Anonymous
10 years ago
I am using a GTX 680. Set everything to "Medium" in graphics options. Turn off anti-aliasing. No more crashes and you won't notice the difference visually. Or you can buy a new video card. I would rather not. Choice as always is yours.
Cheers!
Anonymous
10 years ago
Happening to me as well. This happens exclusively after in-game cutscenes. I just had the talk with Blackwall about the dog and it Directx errored. Same thing happened after the scene with Morrigan showing me the Eluvium stuff.
Latest NVIDIA drivers
GTX 980
Win 10 64-bit
16gb mem
Anonymous
10 years ago
MSAA is the likely culprit, my dual Titans crash with DAI if I turn MSAA on but, everything else can be high/ultra/fade touched - whatever its max is and zero crashes.
Anonymous
10 years ago
still no solutions?
devilvidel
10 years ago
I am also having this problem now having previously played the game since it came out with no issues.
I am getting the following error message
DirectX function 'GetDeviceRemovedReason' failed with DXGI_ERROR_DEVICE_RESET (The device failed due to a badly formed command. This is a run-time issue. The application should destroy and recreate the device.) GPU: NVIDIA GeForce 8600 GT, Driver: 34192.
Any ideas?
Thanks
PsychocuIt
New Scout
10 years ago
Been played without a single crash for over 6 months. Now i performed a clean win 10 x64 re-installation, all drivers,soft/hardware are up to date, making clean game installation, but DD:I after latest update,refused to start.I get non stop DX errors and crashes like everyone else here. EA are you joking with us? Still NOT a fix for a MAJOR problem? I play TONS for other EA titles suchs as BF:BC2,BF3/4,CRYSIS 1-3,etc, since they released,and NEVER had similar pathetic problems..And as far as i can see you still CANNOT fix it and you ignoring us. Maybe it's time to ask for a REFUND for a total broken title?
Leora85
Hero+
10 years ago
@devilvidel It's actually impressive you got the game to work in the first place, as it actually doesn't meet the minimum requirements (Nvidia 8800 GT, compared to your 8600 GT). More recent DLC and patches may have actually increased what the game requires to run (I know people who could previously play on Intel cards - certainly not meeting minimum requirements - couldn't after installing Trespasser). Some people who've upgraded to Windows 10 have also had issues when they didn't before. It may not be the cause of your error, but it's still likely to cause issues in the game for you.

@PsychocuIt I understand your frustration, but unfortunately these boards are not monitored by EA (except for a few Community Managers). These boards are here for players to help each other out with game or technical issues. Also, EA did not create this game, Bioware did. 😉
Unfortunately, if you've been playing the game for 6 months, I think you're beyond the point of qualifying for a refund. You could always contact a game advisor from EA to find out, though, you can do that here. (Don't say you're reporting a bug, for some reason that gets people redirected back here).
narcinsom
9 years ago
Game has run fine, no real issues, run on mostly ultra/fade touched, until the other day, I get this same crash. Not even 5 minutes after loading a save, every time. Someone mentioned sound issues in a previous comment.... which I can report having. Weird sputtering where the sound would loop. I simply figured it was my computer trying to play catch up, however my task manager isn't showing signs of it really working hard. All of this is strang. Trying a possible fix from another board related the processor, but I'm doubtful.
Next I guess I'll try disabling my hdmi audio output.
I doubt anyone else will post a fix. Shot in the dark here. I'll try disabling msaa, as a previous poster suggested. Thanks for that, by the way.
Anonymous
7 years ago
Hey all. Not sure if anyone is still looking for a solution here but for me it was an easy fix! In Nvidia control panel, navigate to "adjust desktop size and position", and put the scaling mode to "no scaling". This was causing problems in other games too and when I switched this everything worked fine!
Hopefully this helps somebody!

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Direct X Error Crashes Dragon Age Inquisition To Desktop (Details)

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