My game has crashed to desktop twice. All drivers and details are up-to-date and in place. Using Direct X 11 on a Windows 7 64-bit system. With each crash, the error message from Direct X says the following, verbatim. Hope this helps with patching/bug fixing efforts:Direct X function"GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The application's device failed due to badly formed commands sent by the application. This is a design-time issue that should be investigated and fixed.")GPU: "AMD Radeon HD 5800 Series", Driver 14.9 (14.301.1001-140951a -176154C)

Hi everyoneI believed that I have fixed this problem since I have played the game for 2 days without any crash.I have tried to many ways to solves this problem at the first place, it took me a bit of time to completely fixed it. I have tried every suggestions such as: update driver to the lasted version, update directx, install visual C++, under locking video card, lower the graphic... at some points I thought I have fixed it but I can only play the game for 30 min - 1 hour then the game crash again during the gameplay or the cutscenes. Finally, thanks to "The Maker" 😕mileyvery-happy: I have successfully fixed this directx error.Here is how I have done. (some of the steps may not be necessary, but I still recommand you to do all of them, it never hurt to try and it can be done very quickly).1) I went to C:\Users\Your-Username\Documents\BioWare\Dragon Age Inquisition\Save and delete ProfileOptions_profile. (Don't worry, you will not loose any of your saves, This will set your game graphic low any reset any of your game setting to default such as :keyboard control, subtitles in game... you can switch these option back on later).2) I went to C:\Program Files (x86)\Origin Games\Dragon Age Inquisition\__Installer\directx\redist or to the location that you have installed the game, then open DXSETUP and install directx (If you press install and it say that your computer has already install it or anything similar to that, then you should be fine).3) I download and installed Visual C++ Redistributable for Visual Studio 2012 Update 4 ,Then reset your computer. (If you have already installed, uninstall it then reinstall again, Note that uninstall any Visual C++ Redistributable for Visual Studio 2012 versions then only install 1 that fit your computer x64 or x84.)Link download: http://www.microsoft.com/en-au/download/details.aspx?id=306794) I disable Origin in Game, you can find this under Origin / Application setting / Origin In Game (this may not be necessary, but it will help to reduce the game lag).5) lauch your game then go to game option / display then switch to Windowed Fullscreen, also go to graphic to double check and make sure that Abient Occlusion has turn off. Then quit the game (because your setting will applied the next time your start the game).=> Lauch your game and Enjoy! 😕mileyvery-happy: ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Notes 1: some of the thing I have not confirm that whether you can play your on any high graphic setting, I haven't try this since I'm not confidence that my computer is that strong to afford it anyway, I playing at low setting, the game run very smooth no lag or crash, the graphic is very good as well. If you computer are good then do all the steps first, play the game for 2-3 hours or even longer maybe, see whether the problem has fixed for your. Then try to go on what ever graphic as you like, I'm sure the game will look even better. But remember to play on Windowed Fullscreen and turn off the Abient Occlusion in graphic setting. 😕mileytongue:Notes 2: as I mention that my computer is old, it is not strong enough to afford high graphic game, so if I can fix this problem, you can as well!Here are my computer details:OS Name Microsoft Windows 8.1Graphic card: AMD Radeon HD 7500M/7600M SeriesGraphic memory size: 1024 MB 😕mileysad:Processor Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)RAM: 8G

The last several versions of DICE's Frostbite engine seem particularly sensitive to minor instabilities in GPUs, and even mild overheating. Overclocked GPUs, even factory overclocks, often must be downclocked, or you'll have to reduce the number of pixels with a lowered screen resolution. With this game, whatever they have done with the Frostbite engine seems far worse, as was the case with Crysis 3 -- even ordinary n60, n70 cards seem to be running into it among nVIDIA products. Geforce GPUs seem most affected, I think.

Since switching to Windowed Fullscreen mode I haven't had the crash, it's looking hopeful that this could be the fix for it.

I turned my game to Fullscreen Windowed (borderless) when I when I read this at around 1pm it is now 12:15 at night the following evening, not a single crash since I changed the setting.This is with an old Radeon HD 5870.

My Solution!I have 2 GeForce GTX 650 Ti Boost cards in Sli configuration; using drivers version 344.75. I was suffering from this crash/error on multible occasions (cutscenes and the war room.) The game was unplayable.I searched for solutions and tried many of them (reloading drivers, reinstalling VC, turning off Ambient Occlusion, lowering my GPU Mhz, etc...) None fixed my error, although some resulted in having the error less often, but only somewhat playable if I skipped through cutscenes as quickly as possible, but still unable to use the war room (since you can't skip.) *After doing the following, I have had over 3 days of uninterupted gameplay through many long cutscenes and uses of the war room.*Using Nvidia's Geforce Experience as a guide, I set my graphic settings to the recomended optimal settings. They are as follows:Ambient Occlusion SSAODisplay Mode Full-screenEffects Quality LowGraphics Quality CustomMesh Quality HighMultisample Anti-Aliasing OffPost-process Anti-Aliasing HighPost-process Quality MediumResolution 1920x1080Resolution Scale 100Shadow Quality MediumTerrain Quality MediumTessellation Quality OffTexture Quality LowVegetation Quality MediumWater Quality HighNow, the graphics are noticeably worse than they were when I had the settings at High/Ultra, but not bad. I have not tried to increase any of the above to see if I can improve graphics and not get the error (why mess with a good thing.) All I can say is I LOVE THIS GAME and have been enjoying it without incident since I used those settings. Moreover, this worked for me and my setup (with factory overclock included!) I hope that if you are using the 650 Ti Boost this will work for you, or if you are using a different card, you can install Geforce Experience and try the recommended optimal settings to get the game to work for you.*Note: I did have to manually make the changes, the program could not make the changes for me.Good Luck and Happy Gaming!!P.S. Has anybody else found themself singing "The Inquisition" from Mel Brook's History of the World Part I while playing this game??

Direct X Error Crashes Dragon Age Inquisition To Desktop (Details)

269 Replies

Anonymous
11 years ago
bump
Anonymous
11 years ago
All the bloody time, I've got a Radeon HD as well, with freshly updated Direct X.
It was bad before the patch (every 10-20 minutes) and the hotfix, and now it is even worse.
Everything is updated, uninstalled and installed and updated again. My computer hasn't seen this much care since I bloody bought it, and all for a broken game I bought for full price.
Anonymous
11 years ago
Can everyone experiencing the directx error please try this and post up if it resolves your issue..
my pc was plagued with the directx device hung driver issue. until i done the following...
Turned off these in the graphic settings.

Ambient Occulsion
Post Process antialiasing
Multisample Antialiasing.
Once i turned them off (was using beta drivers) i could play until i switched the game off. i recently upgraded drivers to 14.12.
11/23/2014, 18:49:14
Machine name: XALZIAS-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506)
Language: English (Regional Setting: English)
System Manufacturer: To be filled by O.E.M.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 11/06/13 20:16:53 Ver: 04.06.05
Processor: AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
Memory: 8192MB RAM
Available OS Memory: 8090MB RAM
Page File: 3713MB used, 12466MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
name: AMD Radeon HD 5700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68B8)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_03441043&REV_00
Display Memory: 4095 MB
Dedicated Memory: 1013 MB
Shared Memory: 3082 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: TOSHIBA-TV
Monitor Id: TSB0108
Native Mode: 1920 x 1080(p) (50.000Hz)
Output Type: HDMI
Anonymous
11 years ago
Hey,
I also have this issue, it first happened in the cutscene after the first war room, before you go to Ferelden or the other continent. After it first happened in that cutscene, it always happenes when I boot up the game, DX error then CTD. To be able to start the game, I had to set it to borderless windowed from the nvidia geforce experience, that significantly lowered my fps but fixed the crashes.
Specs:
AMD Phenom II x4 955 3.6 Ghz
Gainward GTX 760 2GB Phantom
Crucial Ballistix 8GB DDR3 1600Mhz Tactical RAM
Kingston v300 128GB SSD
Settings: 1080p, all Ultra with AA off and HBAO on medium
DX crashes seem directly related to setting the game to fullscreen mode, whenever it's set to fullscreen it instantly crashes but works fine in borderless mode. Please fix this so I can properly enjoy the game. Waiting for feedback.
Archiballd
11 years ago
i have radeon hd 6670 and i have thisame issuse ... its no matter when but sometimes in game sometimes game move.. but i have crash and dx error.. i try del profileOptions_profile i torn of antivirus. i turn off every thing in graphics options from re: on 1-6 pages and still i have problems..
procesor Intel Quad q8200 9 (not ovelocking) card hd66709 nor overlocking) 4 gb ram .. there is some patch to make it work??
Archiballd
11 years ago
I have the same problem.. somtimes crash in cutscenes somtimes ehen i just run... but but most i cut scens( processor quadro q8200 4mb ram card hd 6670)...
Anonymous
11 years ago
Hello,
I've been having this problem ever since the purchase of this game and it's incredibly frustrating. It happens once every 20-60 minutes in story mode, but almost once ever 10 minutes in mulitplayer (allow me to rarely finish a match) and sometimes whenever I even attempt to go to multiplayer.
My setup is...
Processor- Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz 3.00 GHz
RAM- 8GB
System Type- 64-bit OS
Graphics Card- AMD Radeon HD 6700 Series
I pray that there will be a fix soon!
Anonymous
11 years ago
Getting DX related crash during cutscenes.
I am now on "The Last Piece" ..and without spoiling it, those of you who have gotten this far know there is an extended cut scene with dialogue in one area and then back in skyhold the dialogue/cut scene continues.
even if I skip as fast as I can and choose my dialogue choices, I am getting a crash every time so I can't progress any further
The crash error says something like "application should destroy the device and recreate it"
Sounds like they want to use magic on my graphics card. Bit extreme though destroying it :P
Anonymous
11 years ago
@Xalzias wrote:
Can everyone experiencing the directx error please try this and post up if it resolves your issue..
my pc was plagued with the directx device hung driver issue. until i done the following...
Turned off these in the graphic settings.

Ambient Occulsion
Post Process antialiasing
Multisample Antialiasing.
Once i turned them off (was using beta drivers) i could play until i switched the game off. i recently upgraded drivers to 14.12.

While we certainly appreciate you trying to help, turning off graphics options is not a solution. We should not have to lower the graphics quality in order to enjoy the game.
These DirectX related crashes are only happening with DAI and no other game. Not heat related, not related to anything but something going wrong in game. Perhaps a new Nvidia driver may fix this or an update to the game itself but personally I will not be turning off graphics options to get the game to work.
docmars
11 years ago
We should not have to lower the graphics quality in order to enjoy the game.
I completely agree, especially when we are getting a solid 60+ FPS everywhere, while the hardware is running stable.

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Direct X Error Crashes Dragon Age Inquisition To Desktop (Details)

269 Replies

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