Direct x Error message "GetDeviceRemovedReason"

A friend of mine recently did a clean boot for me and that hasn't solved anything. It's frustrating because everyone I have asked cannot find an answer. It worked fine for ages, i finished the game even and now just won't work.

Thank you very much for your help and hopefully someone else can come up with a solution.

Thanks

@randomdave19

Give the clean boot a try again. Just follow those directions. It's really easy.

Also, have you tried a game repair? Right click on the game in the origin client and select repair.

Ok i tried both of those and neither worked unfortunately.

Maybe I will just have to see how much it is on PS4 tho I have all the other dragon age games on PC. I hope someone knows how to solve this.

Thank you for your help.

@randomdave19 HI, I see you've tried a bunch of things, but there are still a few tricks I'd like to try. To start, please navigate to your My Documents/BioWare\Dragon Age Inquisition\Save folder. In here you'll fine all your old save files as well as some settings files. You can manually edit such files to make changes, but it's easier to just wipe them and let new files be created from a default template.

So please make a copy/backup of the ProfileOptions and ProfileOptions_profile items. You almost certainly won't need them again, but it's good to have a habit of making backups any time you want to delete something. Once this is done delete both of these items, then try to start up again, and see if any of the game's behaviour changes. 

Thanks. 

Hi, this is the first step I did and unfortunately that did not work.

Thanks

Dave

You may also want to check on your admin settings for both the game and Origin client, as well as setting for compatibility for both the Origin client and game.  I have personally had issues with having Client in one compatiblity and game in another mode, as well as seen someone say they couldn't play except in compatibility mode for Win7. 

So make sure both the game and client run as administrator and play with putting them into compatibility Win7 and then back into Win 10, and seeing if anything makes a difference.

You may also try playing in Windowed mode borderless and see if it helps...found a listing from October on a  BF1 site that says it seems to be an issue across board with DX12 and the thread I looked at says they are working on it for BF.....

OK so a mate has had a fiddle with my computer and he can't see why the game won't work. I had issues with an online game but I have resolved them but still cannot play dragon age. The issues I had with the other game people asked me to upload some files so I have attached those files here in the hope that it may help someone identify the issues here.

Hope that helps and thanks to everyone trying to help resolve this for me. I have not been able to play for over a year so would really like to play again.

Thanks

I'm having the same problem! DA:I worked fine for me through the shift to Windows 10, but I didn't play for a while, and then had to replace the video card. I can only assume that in some way contributed to it not working now.

I, too, am getting "GetDeviceRemovedReason" errors. They're happening between when I select the initial character options for a new game and when the game itself loads, so I'm not able to save, name the character, or design it.

I've tried the latest drivers and DirectX.

I've tried rolling back the video driver.

I've tried installing the DirectX End-User Runtimes (June 2010) as recommended on several sites.

I've tried putting the game and the Origins client in Compatibility mode for Win 7.

I haven't tried editing the registry yet, because I'm very wary of doing that in Win 10, though I've seen advice that gives instructions for changing Windows 8 settings that might help...

Here's my DxDiag, for what it's worth. I'm currently on the rolled back drivers, but this was recorded before I tried compatibility mode.

https://hastebin.com/ubexozajiw.tex

I'm rapidly becoming convinced that there isn't actually a current solution. I gather it's a problem with the combination of Windows 10, DirectX 12, and games of a certain age, which happens to include DA:I. ☹️

I don't suppose anyone has news?

-E-

@EmberVoices

You may want to look into running a video stress test, as the problem may be hardware related instead of software.  You have tried the latest drivers, old drivers, I assume you have done a clean uninstall and reinstall to get there...but the one thing that has remained constant is the hardware in all this.  It is unusual to hear of a video card being replaced in a laptop computer, usually when one of them dies, the whole thing is scrap...because usually the video card is either built onto the main board or is integrated into the main chip, thus there isn't a way to really replace it without rebuilding the whole thing, which means scrapping it and getting a new one.

So what I am wondering is IF the video element was replaced, did it get installed correctly, is the cooling system installed correctly, and was the issue partly power related to begin with and or is a power supply issue cropping up now.  DAI was a fairly taxing game when it came out, and can even now stress mid range computers to the point of showing up weak components.  You may want to see about running a furmark or other video stress test and see how your system preforms, keeping a close eye on heat and such as you do, using either afterburner, speedfan or some other monitoring program.

Also if you haven't already done so, I would move the saves folder out of its default location, which will make the game recreate it, and if you do this while Origin is NOT backing up to cloud, it will return all settings to default and help eliminate a corrupted save or setting for the game.

Oh, and I noticed an Wacom tablet also in your DxDiag, I would uninstall that and all software from that as well, as it is a know issue with frostbite games.

I'm not sure what gave you the impression that I'm using a laptop? This is my desktop computer.

Huh, the tablet is an issue? I had been using it before. I'll try uninstalling and reinstalling it. I need it, so I can't just not have it on the machine, but I can use a regular mouse to play the game at least, if that would help...

I can try running a video stress test, but I'm not sure why that would make much difference. The new video card is one step *better* than the previous one that worked just fine.

Since I was trying to run a new game anyway, removing the local version of my old saves is definitely something I can try. Again, not sure why that might help, but it can't hurt!

I was bummed to discover that one of the common fixes - running a system check to restore any broken Windows .dll files - found no problems and thus fixed nothing. :/

It really seems like a compatibility problem somewhere between DirectX 12, Windows 10, and DA:I, since most of the folks having this problem *didn't* just install a new video card, and no one brand of card seems responsible.

The most credible answer I've seen so far has to do with some kind of refresh rate in post-Vista Windows that didn't apply before and is potentially editable, but I haven't seen instructions geared towards Win 10 for it yet.

I will try replacing the old saves and un/re installing the Tablet next, thank you.

-E-