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chefabjr's avatar
chefabjr
Newcomer
29 days ago

Dragon Age 2 can't activate

I recently installed dragon age 2 via EA Play subscription and when I went to launch it for the first time, it asks me to log in. So I log in with my credentials and it says I need to provide a product key, but when I select to enter the key, nothing happens. The only options that do anything are the link to purchase the game (which just takes me to the ea.com storefront, not even da2's page) or to sign in as another user. I've repaired the game multiple times and still nothing.

3 Replies

  • chefabjr 

    • Close EA app and Steam completely. (not just minimized in the tray.)
    •  Press Windows key + R.
    •  Enter or copy and paste: "%ProgramData%\Electronic Arts\EA Services" (Without the quotes) > hit ENTER.
    • Delete the "License" folder.
    • Test.

     

  • I have the same problem with DA1 and DA2 but not with DA4. I tried your solution, i close everything in Task Manager, but everytime i delete it and launch it, it creates that file again and still won't start...

  • holger1405's avatar
    holger1405
    Hero+
    26 days ago

    SaberRiderNas 

    What is the exact error message you get? 

    Please add a DxDiag to your next reply.

    A DxDiag is an overview of your PCs technical features and recent software errors.
    There is no personal info in it except for the “Machine name” in the second row.
    (You might delete the “Machine name” line if you wish too.)

    How to create a DxDiag:

    1. Press the Windows key and "R" at the same time.
    2. Copy and paste or type "DxDiag" (Without the quotes) into the new field. > ENTER
    3. Wait until the green bar is gone > Click on "Save all information"
    4. Save the file to your desktop.
    5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
    6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
    7. Type you massage > Reply.

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