Dragon Age 2 Unauthorized DLC Error

Are you logged into an account on the game's main menu? Make sure this is on the same e-mail address you used when buying the DLC.

@melendures  Doing some follow-up to see if you are still having issues with the game!

Not fixed.  All DLCs download, then appear as UNAUTHORIZED.  Can not continue EXISTING game b/c it used the DLCs.  Very sad.  I PAID for all the DLCs.  They all worked on my old laptop.  The DLCs should port to this new laptop as authorized and be usable.  EA issue - not Alienware or Windows 11.  No one has offered a solution, altho' I do appreciate the follow up.  I'll appreciate it more if it gets fixed.

@melendures Can you capture a screenshot for me so i can see which ones you are seeing? There's a few ways to go about this one now.

Thanks for responding.  Here's 2 screenshots.  One from DAII start up - trying to continue an existing game.  The second a shot of some of the downloaded DLCs from the list in the EA app.  

@melendures Ahh yeah those items, okay cool. Do you have the EA app and the game both on the same drive? 

Are you launching the game from the EA app or Steam or Epic?

Launching from the EA App.  They are on the same drive.  FYI - I can play DA2 with the DLCs active on my 7 year old laptop (WIN10) from the EA App.  This would be the laptop on which they were originally installed.  DA2 is not running on that old laptop when I try to open it with the DLCs on the new Alienware 18 (WIN11).

@melendures Just clarify it works on an old laptop but now on the new one you are getting the error with?

Was the content obtained through EA Play at any point, or did you already own the content itself?

I already owned all the content and used it on the old laptop.  I've had it for years - so don't think it was EA play,  but it's been a while.

@melendures That is okay. So with that error, that save def has content on it that the game does not recognize as installed. If you can play on one but not the other, that is typically just a bad install.

Or you don't actually own it like from EA Play or someone else's login but that would have entirely different errors along with yours.

So, let's do this since these are the easiest steps.

• Close down the EA app
• Go to C:\Program Files\EA Games (Or your respective install location)
• Delete ALL DLC folders with the games "addin" folder.
• I also suggest deleting the metadata folder as well

You can find a list of which folders belong to each DLC Here!

Folder Locations

• DAO: C:\Program Files\EA Games\Dragon Age\addins
• DAII: C:\Program Files\EA Games\Dragon Age II\addins

Once all folders have been deleted, you will want to perform the following steps. These are optional steps but they do help in resolving the issue.

Delete Windows Temp Files

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click review selected issues
• Do you want to back up? No
• Click Fix all selected issues

Finally

• Make sure the EA app and Steam are closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Delete all files within this folder.

Once all the steps above have been performed, log back into the EA app repair the game, or just install the DLC again.

Side note: when you get into the game, make sure your account is logged in.