Forum Discussion

Anonymous

12 years ago

Dragon Age Inquisition; Black screen into a force restart (quad core)

Hi there, i've been enjoying dragon age mostly but i'm having a major issue. sometimes the game will play fine for over 6 hours or so and then i get intermittent crashes that cause me to restart my s...

dragon age inquisition

SystemsOperator

10 years ago

Alright, I'm back to say that none of that worked. I enjoyed 3 hours of misguidedly hopeful gaming before it crashed, again, while reading something in a menu.

dxdiag:

http://hastebin.com/yewikiledu.tex

Repeat, issue:

Sudden black screen, sometimes accompanied by a quick buzz sound right before. No way to exit from black screen except to force shut down. (CTRL+ALT+DEL and all the other, usual key commands are inoperative).

Black screen is random/not triggered by anything in particular -- can be during intensive scenes or not at all, or right after loading.

Tried:

Logging using MSI afterburner. Nothing appears to be overheating, but it looks like it's reaching 7 GB ram. See screenshots (most recent log, after the very last crash): http://imgur.com/a/13uWN
Ran other games, no problems
Running in windowed mode
Optimized using Nvidia GeForce
Uninstalled (using a cleaning software) and clean reinstalled video drivers
Brought a few quality settings down, in-game: AO to SSAO, Post-process AA & Q to High, Texture to Ultra
Underclocked memory clock using MSI AB, first to -17, then -150

As stated, the last three things seemed to get it working smoothly for a few hours before black screen hit again.

I'm not experiencing any other problems -- no lag, no FPS drops, etc.

P.S. I don't use any overlay programs, even Origin's is turned off.

Leora85

Hero+

10 years ago

@SystemsOperator I see you have some Razer gear. If you have any Razer software running (or installed), you might want to stop that, as the game has been known to have issues with Razer stuff in the past (and several issues seem to be rearing their heads again recently, so why not that one?). Actually, you might want to try doing a clean boot in case there's something else running in the background causing these issues.

Sorry for the abrupt reply, but I really need sleep 😛 Hopefully someone with a more functional brain will come along and can be of more help. 😉

SystemsOperator
10 years ago
That is fascinating — you may be entirely right! I just got a new Razer keyboard the other day, but I didn't think a keyboard could cause such a problem. To my knowledge it looked like it only installed default drivers and I don't see any Razer stuff running in the driver bar.

But now that you say it, the timing is coincidental; worth checking.
- SystemsOperator
  10 years ago
  Unfortunately this wasn't it. I uninstalled the Razer software (turns out it was old anyway, from an old mouse). Also started up in a clean boot. No luck. After ~2 hours, it crashed. With a new development, at that! BLUE screen instead of black, this time.
  - victorcss94
    10 years ago
    Hi, @SystemsOperator
    
    The reason I didn't come back to this thread is I gave up on trying to make this game work on my pc.
    
    Last thing I did was I formatted my pc, clean installing Windows 10, but it didn't work either.
    
    I'm currently saving money to try and buy another video card and PSU. If it works then, I'll post it here (I still don't know when I'll be able to buy them, but I expect to do that early next year)
    
    If you find a fix somewhere, please post it here, and I'll do the same. 🙂