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Anonymous's avatar
Anonymous
12 years ago

Dragon Age Inquisition; Black screen into a force restart (quad core)

Hi there, i've been enjoying dragon age mostly but i'm having a major issue. sometimes the game will play fine for over 6 hours or so and then i get intermittent crashes that cause me to restart my system. my specs are: 

CPU:intel i7 3770

GPU: GTX670 - upgraded to 970.

Motherboard: ASRock  Z77 Extreme4

RAM:8GB

I don't get any errors , the screen just goes black with the last sound hanging and repeating, this issue however  only occurs while playing Dragon Age Inquisition, and once it forces my system to restart i cant play the game more than 30 mins.

I'm not having this issue with anyother game including new releases.

Please help me , I have tried everything but nothing  is working. (I have played a total of 13 hours so far)

76 Replies

  • Leora85's avatar
    Leora85
    Hero+
    10 years ago

    @SystemsOperator I see you have some Razer gear. If you have any Razer software running (or installed), you might want to stop that, as the game has been known to have issues with Razer stuff in the past (and several issues seem to be rearing their heads again recently, so why not that one?). Actually, you might want to try doing a clean boot in case there's something else running in the background causing these issues. 

    Sorry for the abrupt reply, but I really need sleep 😛 Hopefully someone with a more functional brain will come along and can be of more help. 😉

  • That is fascinating — you may be entirely right! I just got a new Razer keyboard the other day, but I didn't think a keyboard could cause such a problem. To my knowledge it looked like it only installed default drivers and I don't see any Razer stuff running in the driver bar. 

    But now that you say it, the timing is coincidental; worth checking.

  • SystemsOperator's avatar
    SystemsOperator
    10 years ago

    Unfortunately this wasn't it. I uninstalled the Razer software (turns out it was old anyway, from an old mouse). Also started up in a clean boot. No luck. After ~2 hours, it crashed. With a new development, at that! BLUE screen instead of black, this time.

  • victorcss94's avatar
    victorcss94
    10 years ago

    Hi, @SystemsOperator

    The reason I didn't come back to this thread is I gave up on trying to make this game work on my pc. 

    Last thing I did was I formatted my pc, clean installing Windows 10, but it didn't work either.

    I'm currently saving money to try and buy another video card and PSU. If it works then, I'll post it here (I still don't know when I'll be able to buy them, but I expect to do that early next year)

    If you find a fix somewhere, please post it here, and I'll do the same. 🙂

  • Hey, thanks for the reply!

    Just wanna echo what you said for anyone else out there looking: unfortunately nothing has worked. Not the suggestions in this thread nor any other.

    I don't feel like taking more chances with my computer having to be forced to shutdown every few hours, so that makes the game essentially unplayable. No answers from EA anywhere. I haven't returned it only because I got it on sale really cheap. It's not worth the hassle and I got a few hours of fun out of it at least.

    But yeah, until further notice, I give up.
  • THESCARREDONES's avatar
    THESCARREDONES
    8 years ago

    Same here my pc is very new and one of those touch screen ones all updated and the graphics updated but no matter what I do I keep getting the black screen every 20 mins every time I play mass effect all three games dragon age all three games same thing jade empire seems ok and star wars to but my favourite all time games I cannot play cos of the black screen issue happens I have to force shut down every time I cannot go to windows shut down normally or end task I asked every one including origin/steam/discord/EA/SWTOR

    don't wanna risk

    damaging my pc more please I need help even EA won't help I talk to the advisers and every time they put me on hold I get the info they need they hang up on me or I get disconnected so I get no where

    before everything worked perfectly fine but now only recently I get this issue

    has tried everything

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