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IronyWorks's avatar
IronyWorks
Seasoned Newcomer
27 days ago

Dragon Age Inquisition Freezing at Loading Screen After loading a Save

I would like to start of by saying that I have contacted both microsoft help for the xbox and now EA. 

Basically I've been playing Dragon Age Inquisition on my xbox series x for the past month now and never had issues. As of three or four days ago my game has not been playable. It'll load up the game menu just fine but after selecting continue or load it freezes up in the fade to black loading screen. If I let it sit for a few minutes to see if it will pick up on loading again it doesn't. The music completely cuts out and it never crashes out or gives an error code. I did some trouble shooting before contacting microsoft and then trouble shoot with them. They told me I exhausted my options and that I needed to contact EA. I contact EA, explain to them what has happened and they offered me one more thing I can try to troubleshoot with. They told me to try clearing my MAC and that also didnt work. After that they asked me to write a report here about my issue and that they were going to let other developers know of this issue so they can investigate on whether or not its a big enough issue that needs patched. I was then informed that if/when it gets fixed that I wont be notified and that I basically have to keep checking back here for an update. I was also told that I basically just can't play this game anymore until then. Super frustrating. 

I am now going to list everything that I have don to trouble shoot just so people can see what I have done and suggest things I might have missed. 

  1. Turning the xbox off and back on
  2. Quitting the game and then reloading 
  3. Restarting the xbox 
  4. Power cycling 
  5. Factory resetting my xbox then power cycling
  6. Removing my microsoft account then power cycling
  7. Uninstalling the game and then reinstalling
  8. Uninstalling the game and then reinstalling but through the app
  9. Clearing Mac

I will also like to mention that I bought the GOTY edition on the xbox shop on sale around the holidays along with the rest of the series. All my other games, both digital and physical, work fine and have zero issues at all, its JUST Dragon Age: Inquisition. 

It is very frustrating because I was really enjoying the game and have been excited to play the whole series, and now I can't even finish this one. I got decently far into the game too with the issue only arising after hitting what I am assuming is act 2 (Skyhold)

I'm just looking for some kind of answer thats not just giving up on playing the game without knowing if this will ever have a solution.

Providing a link to a reddit post I made about the issue as well as a link to the video of what exactly is happening on my end in case my description is not the best. 

https://go.screenpal.com/watch/cTVFY8nf1KZ (Video of what is happening on my end)

Reddit post here 

5 Replies

  • To me it sounds like the save is corrupted, so do you have an older save that can be tried??  So instead of continue or loading the most recent save, try an older save and see if it works.

    Alternate try would be to start a new game and then see if a save works on it as well.

  • IronyWorks's avatar
    IronyWorks
    Seasoned Newcomer
    24 days ago

    I have that dlc but I haven't loaded into it, assuming its like story after the main story kind of dlc

  • IronyWorks's avatar
    IronyWorks
    Seasoned Newcomer
    24 days ago

    @mcsupersport I tried loading an older save, (The second most recent one) and it didn't work, I'll have to try the new game options and maybe also try to pick a slightly older save as well. If it is corrupted save files is there a way to fix that?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    24 days ago

    @IronyWorks 

    It does sound more like a corrupted save since you can't really mod DAI on the console. If you have a save before it started happening, manually load that save, save that game as a new save so you don't overwrite the game.

    Quit the game, then manually load it back into the new save and test it.

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