Forum Discussion

5 years ago

Solved

Dragon Age Inquisition not launching

Hi, I bought a bundle of Dragon Age Inquistion and Mass Effect Andromeda. They both install via steam, but run via Origin. Mass effect works fine, no problem, but Dragon Age does not register as i...

dragon age inquisition

EA_Kent
5 years ago
@col_lloyd

Hmmm, gotcha. As far as I know Dragon Age Origins shouldn't be interfering. In the other cases I've seen like this it's related to having previously played Dragon Age Inquisition in particular. That said, I am leaning toward this being an account-related issue rather than something in the Origin client itself.

When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. They should be able to spot any potential issues, but unfortunately we don't have the ability to investigate here on Answers HQ.

For more details on how to set up a case with them check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if that works better for you.

/Kent

col_lloyd

5 years ago

I have not played it through EA play. I have purchased Dragon Age origins on Origin beforehand.

Hope this helps.

Tom

EA_Kent

Community Manager

5 years ago

@col_lloyd

Hmmm, gotcha. As far as I know Dragon Age Origins shouldn't be interfering. In the other cases I've seen like this it's related to having previously played Dragon Age Inquisition in particular. That said, I am leaning toward this being an account-related issue rather than something in the Origin client itself.

When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. They should be able to spot any potential issues, but unfortunately we don't have the ability to investigate here on Answers HQ.

For more details on how to set up a case with them check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if that works better for you.

/Kent