Dragon Age Origins serial number is too short!

Still no answer from EA 'second level support', but solved my problem without them. My Ultimate Edition is now working and great fun to play. Suggest anyone in my situation stops asking EA and starts asking Google.

Ah ... the waiting- for - Live Chat window seems to like hiding in the background ... I had just made another annoyed post about not being able to get any support contact which now seems redundant. At least hopefully.

Hi I've been waiting for an online chat however I can't press the button to allow it. I got dragon age origins ultimate edition a few months ago as a present and have only just opened it I can't install the game as the product code is only 16 digits long instead of 20 digits, I know this is due to a dispatch in the UK but I can't get through to an advisor to get a new code is there another way as the phone line just says to go online.

Could you tell me what you did willr73? I'm sick of this site making things very confusing, i feel like my brains going to explode if i dont get it sorted out as soon as i can.

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@garvalek wrote:

 I log in to the help center, search for Dragon Age and Contact Us - choose Download/Installation Issues, outline the problem and ultimately get send 

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Hi there,

Generally speaking, if you choose Billing/Purchasing, and then pick the phone option, an EA Game Advisor should be able to swiftly resolve your issue.

You can put something along this line for "tell me about this issue" => Invalid code - Retailer issued 16 digit code, although 20 digit code is required

Now fortunately, from what I can see, you have since managed to get in contact with an advisor who has been able to assist you. Please let me know if there are still any outstanding issues.

Cheers,

Nils

Thank, Eanils.

Well, not quite. I finally managed to get in contact with some very friendly advisors (I accidentally terminated the first chat session by yanking on a cable) who swiftly agreed to help once I explained my problem to them. The whole process to get in touch with them felt a little clunky (as I already wrote, what irked me most was that all the buttons to contact them seem to completely vanish when no one is available - without any message like 'please try again tomorrow from 9-12 am') and time-consuming. I would have loved to have the option to send a good old-fashioned e-mail to support, but that doesn't appear to be an option.

Anyway, I was quite happy and content with everything until I noticed that the new key:

a) was for a digital download version (no great problem although I'd have prefered to just use my discs)

b) didn't work (The product code entered is not valid for game activation.)

So the quest goes on. Do I get experience points for this? 😉

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@garvalek wrote:

a) was for a digital download version (no great problem although I'd have prefered to just use my discs)

b) didn't work (The product code entered is not valid for game activation.)

So the quest goes on. Do I get experience points for this? 😉

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Yes, you will receive 100 experience points, which will bring you half way to level 2.

As your resident quest giver, I shall bring forward your next task:

1. Please slay 10 boars and install the Origin client: https://www.origin.com/download

2. Skin them and fetch them back to me.

3. Next start & log into the Origin client and then click on Origin > Redeem Code in the top left corner and put in the replacement code that was sent to your email address. You should then finally be able to download the game (and proceed to level 2).

Cheers,

Nils

Thank you Eanils ! Very much! Very much indeed! :D I didn't know that you needed the origin installation - to be honest, it was new to me that EA HAD such a system for their games. Anyway - I should be fine and levelled up by now - so I guess it would be best to but a lot of points in intelligence ... and I think I should aquire patience as a skill. This is probably a very handy talent ... 😉 Anyway - I'll just dump the boars over there, right? Sorry for the mess, but they were quite ferocious. And muddy.

Just out of idle curiosity:  what exactly are you going to do with 10 boars?

By the way, while I was initially worried about the support I must say that I'm quite content now. My thanks to all of you and the helpful posters on this forum. May you always find nice shiny artifacts and chests full of ancient gold coins!

This is beginning to sound reeally silly ... but I didn't get to really try out this key for a while - and I just noticed, that while it indeed IS a working key  ... apparently it's a case of 'Not-The-Ultimate-Edition - Key', meaning it's only for the original game - not the Awakening expansion.

@garvelek;  Contact another Game Advisor and explain what happened.  They can (and should) resolve this for you.

I'm not sure if they have to supply you with an additional code, or if they can just add all the UE materials directly to your EA/Origin account for downloading, but either way they can get things sorted.